Customer Service Agent

Key Retirement Group Ltd; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading financial services company in the UK is seeking a Customer Support Agent to join their team. This role offers office hours only with no evening or weekend shifts. The successful candidate will handle customer queries and provide outstanding service without sales pressure. Candidates should possess strong IT skills and experience in customer service. This position offers 23 days holiday plus additional benefits.

Benefits

23 days holiday (rising to 28)

Option to buy more holidays

Life assurance

Friendly, supportive team environment

Qualifications

• Experience in customer service, ideally phone-based.
• Strong IT skills with proficiency in Outlook and Word.
• Ability to manage workload in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer queries by phone and email.
• Support customers with administration tasks related to repayments.
• Deliver exceptional service to clients.

Skills

Customer service experience

Strong IT skills

Ability to multi-task

Organizational skills

Job description

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.

To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.

Customer Support Agent

Looking to build a career with a company that puts people first — without evening or weekend shifts?

More2Life is part of the Key Group of companies, and we help thousands of people every month to confidently release cash from their homes in order to enjoy a better retirement, through a financial product called Equity Release. This is a specific type of lending that is only available to people aged 55 and over and is designed to be with them for life.

We’re looking for Customer Support Agents to join our growing team. Whether it’s helping customers switch to a better mortgage rate or supporting them through important life changes, you’ll be making a real difference every day. And no sales — just outstanding service.

What You’ll Be Doing:

• Handling inbound and outbound customer queries by phone and email
• Supporting customers with administration including repayments, building work, or probate
• Managing your workload in a fast-paced environment
• Delivering exceptional service — we’re proud of our 4.5 Trustpilot rating
• Strong IT skills (Outlook & Word essential; Excel & Adobe a bonus)
• Customer service experience, ideally phone-based
• Ability to multi-task, stay organised and meet deadlines
• Experience in financial services or mortgages is a plus (not essential)

What You’ll Get:

• Office hours only – no evenings or weekends
• 23 days holiday (rising to 28 with service) + bank holidays
• Option to buy more holidays + 1 charity day
• Life assurance & Simply Health cover
• Friendly, supportive team environment at our Preston office

Ready to start a role where you’ll feel valued and supported?

Apply now and become part of a company that’s helping people live better in retirement.

About Us

Key Group

Our purpose is to help people finance a better retirement.

Our mission is to be the UK's leading later life lending company.

Our connected portfolio of brands comprises of Key (The adviser), Key Partnerships (The partner), more2life (The lender) and Air Group (The Coach).