Customer Service Agent

Michael Page; United Kingdom; On-site; GBP 25,000; Full time

Job summary

A leading not-for-profit organisation in Brighton is seeking a detail-oriented Customer Service Agent. The role involves providing exceptional service, resolving customer complaints, and supporting administrative tasks in a collaborative environment. Embrace the opportunity to join a vibrant team dedicated to delivering impactful services.

Benefits

Competitive salary of £25,000

Monday to Friday working hours

Permanent position

Supportive team environment

Qualifications

• Previous experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks effectively.

Responsibilities

• Respond promptly to customer enquiries via phone and email.
• Maintain accurate records of customer interactions.
• Resolve customer complaints with a positive approach.

Skills

Communication

Interpersonal Skills

Attention to Detail

Problem-Solving

Education

Previous experience in customer service or a related role

Tools

Standard office software

Customer service tools

Job description

This is a fantastic opportunity for a Customer Service Agent to join a not-for-profit organisation in Brighton. The role requires a detail-oriented individual to provide exceptional service and support to customers while maintaining a positive outlook.

Client Details

This organisation operates within the Brighton area and is recognised for its commitment to delivering impactful services. As a small-sized organisation, they are focused on providing excellent customer support while fostering a collaborative working environment.

Description

• Respond promptly to customer enquiries via phone, email, and other communication channels.
• Maintain accurate records of customer interactions and transactions in the system.
• Provide customers with detailed information about the organisation's services.
• Resolve customer complaints and issues with a positive and professional approach.
• Work collaboratively with internal teams to ensure customer satisfaction and service improvements.
• Assist in identifying process improvements to enhance the customer experience.
• Deliver consistent and high-quality service in line with organisational standards.
• Support administrative tasks related to customer service as needed.

Profile

A successful Customer Service Agent should have:

• Previous experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks effectively and prioritise workload.
• Attention to detail and accuracy in record-keeping.
• A proactive approach to problem-solving and a customer-focused mindset.
• Proficiency in using standard office software and customer service tools.

Job Offer

• A competitive salary of 25,000
• Monday to Friday working hours: 8:30 am to 5:00 pm.
• Permanent position within a well-regarded organisation.
• An opportunity to work in Brighton, a vibrant and lively location.
• A supportive and collaborative team environment.

If you are an enthusiastic individual with a passion for providing excellent customer service, we encourage you to apply today.