Customer Service Agent

Meridian Business Support; Swindon; Remote; GBP 10,000 - 40,000; Full time

Job summary

A leading UK mental health services provider is looking for an experienced Customer Support Agent to join their Booking Hub team for an 8-week contract working from home. Candidates should have a background in customer service, excellent communication skills, and the ability to handle sensitive conversations empathetically.

Qualifications

• Previous experience as a Customer Service Agent or Advisor.
• Confident in handling sensitive conversations with empathy.
• Ability to manage confidential data.

Responsibilities

• Handling inbound queries with empathy and professionalism.
• Booking clinical appointments and managing patient journeys.
• Updating and maintaining patient records.

Skills

Empathy

Communication

Organisational skills

Tools

Salesforce

Job description

We are currently recruiting on behalf of a leading UK mental health services provider for an experienced and compassionateCustomer Support Agentto join their Booking Hub team.

This Customer Service Agent position is an 8 week contract working from home with £13.19 per hour on offer. You will be working Monday - Friday 9am - 5pm ad will be expected to undergo a DBS Check.

As a Customer Service Agent you will be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support. This role is all about delivering a supportive, seamless and high-quality patient experience with the following responsibilities

Handling inbound queries with empathy and professionalism
Booking clinical appointments and managing patient journeys
Accurately updating and maintaining patient records (using Salesforce)
Escalating any safeguarding or service issues as required
Working collaboratively within a close-knit and supportive team
We are looking for candidates with the following skills and experience

Previous experience working as a Customer Service Agent or Customer Service Advisor
Professional, empathetic and organised
Ability to handle sensitive conversations with empathy
Confident with computer systems and managing confidential data
Excellent communication and organisational skills
If you would like to hear more about this Customer Service Agent role please apply today

Job Info

Job Title:

Customer Service Agent

Company:

Meridian Business Support

Location:

Swindon, Wiltshire

Competitive

Posted:

Jul 11th 2025

Closes:

Aug 11th 2025

Sector:

Customer Services

Contract:

Temporary

Hours:

Full Time

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