Customer Service Agent

Meridian Business Support; Swindon; Remote; GBP 10,000 - 40,000; Part time

Job summary

A leading UK organisation is seeking a Customer Support Agent for an 8-week contract working from home. You will be the first point of contact for patients and provide excellent support through various channels. Candidates should have prior experience in customer service, be empathetic and well-organised. This role offers £13.19 per hour and full-time hours, Monday to Friday.

Qualifications

• Previous experience working as a Customer Service Agent or Advisor.
• Professional, empathetic and organised in handling sensitive conversations.
• Confident with computer systems and managing confidential data.

Responsibilities

• Provide telephone, email, and live chat support.
• Deliver a high‑quality patient experience.
• Manage and maintain accurate patient records.

Skills

Customer Service Experience

Empathy

Computer Proficiency

Communication Skills

Tools

Salesforce

Job description

Overview

We are currently recruiting on behalf of a leading UK organisation for a Customer Support Agent. This is an 8 week contract working from home with £13.19 per hour. You will be working Monday – Friday 9am – 5pm and will be expected to undergo a DBS Check.

Responsibilities

• Be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support.
• Deliver a supportive, seamless and high‑quality patient experience.
• Handle inbound queries with empathy and professionalism.
• Book clinical appointments and manage patient journeys.
• Accurately update and maintain patient records (using Salesforce).
• Escalate safeguarding or service issues as required.
• Work collaboratively within a close-knit and supportive team.

Qualifications & Skills

• Previous experience working as a Customer Service Agent or Customer Service Advisor.
• Professional, empathetic and organised with the ability to handle sensitive conversations.
• Confident with computer systems and managing confidential data.
• Excellent communication and organisational skills.

Job Information

• Job Title: Customer Service Agent
• Company: Meridian Business Support
• Location: Swindon, Wiltshire
• Salary: Competitive (£13.19 per hour)
• Contract: Temporary (8 week contract)
• Hours: Full Time (Mon–Fri, 9am–5pm)
• Posted: Sep 16, 2025
• Closes: Oct 17, 2025
• Sector: Customer Services