Customer Service Agent

One to One personnel Limited; Southend-on-Sea; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading UK travel insurance provider is seeking a Customer Service Agent in Southend-on-Sea. The role involves delivering outstanding service, handling customer queries, and guiding them through policies. Ideal candidates should have customer service experience, excellent communication skills, and a desire to help others. Salary ranges from £25,000 to £28,000 per annum with great benefits and a supportive team culture.

Benefits

Competitive salary

Monthly bonus potential

33 days’ annual leave

Company-paid health cash plan

Pension scheme

Staff discounts

Ongoing training and development

Clear progression opportunities

Supportive team culture

Qualifications

• Experience in a contact centre environment preferred.
• Ability to manage multiple tasks and systems.

Responsibilities

• Deliver friendly, expert service to customers.
• Handle queries by phone, email, or chat.
• Guide customers through policies and claims.

Skills

Experience in customer service

Excellent communication skills

Comfortable working with performance targets

Proactive and detail-oriented

Strong team player

Job description

Customer Service Agent

Full-Time | Southend on Sea | £25-28,000 PA | 22^nd September Start

Are you passionate about helping people and delivering outstanding customer service?

Join a leading UK travel insurance provider where your work genuinely makes a difference. This is your opportunity to support customers who need expert advice and reassurance, particularly those with medical conditions looking to travel with confidence.

Key Responsibilities:

• Deliver friendly, expert service to customers, including those with pre-existing medical conditions
• Handle a wide range of queries by phone, email, or chat
• Guide customers through policies and claims processes
• Meet service and quality targets such as first-call resolution and customer satisfaction
• Stay up to date with training, industry regulations, and internal processes
• Collaborate with team members and contribute to continuous improvement

Who we’re looking for:

• Experience in customer service or a contact centre environment
• Comfortable working with performance targets
• Excellent communication and rapport-building skills
• Confident using systems and managing multiple tasks
• Proactive, solutions-focused, and detail-oriented
• A strong team player who enjoys working collaboratively
• A genuine desire to help people and deliver exceptional service

Salary & Benefits:

• Competitive salary with monthly bonus potential
• 33 days’ annual leave (including bank holidays) plus your birthday off
• Company-paid health cash plan
• Company pension scheme
• Staff discounts on travel insurance
• Holiday buy scheme
• Ongoing product training and development
• Clear progression opportunities – we promote from within
• Supportive and friendly team culture

Working Hours:

• To meet customer needs, flexibility is essential once training is complete:
• Monday to Friday: 8:30 AM – 8:00 PM
• Saturday: 9:00 AM – 5:30 PM
• Sunday: 10:00 AM – 5:00 PM
• You’ll work 1 in 2 weekends (either Saturday or Sunday), with a day off in the week in return.

Ready to take the next step in your customer service career? Apply now and be part of a team that makes travel accessible for everyone.

Ready to Apply?

If you feel you have all the skills required for this role apply now to Aimee or Louise at One to One Personnel on 01702 464 444 or email your CV directly to or [e-mail] or [e-mail]