Customer Service Agent

Eurofins; Northam; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading compliance and testing company in Northam is seeking a Sales Coordinator. The role involves engaging customers for testing services and contributes to customer service and sales in a dynamic team. Candidates should have a minimum of 4 GCSEs and a willingness to learn. The position offers a competitive salary, excellent training, and potential career advancement opportunities.

Benefits

Competitive salary package

Excellent pension provision

Outstanding training and development opportunities

Clear pathways for career progression

Five weeks of annual leave plus bank holidays

Qualifications

• Desire to learn about customer service and business administration.
• Willingness to engage proactively with customers.

Responsibilities

• Engage customers in testing technologies against standards.
• Assist calibration department with customer management.
• Find and onboard new customers after training.

Skills

Attention to detail

Problem-solving mindset

Collaborative spirit

Responsibility

Education

Minimum of 4 GCSEs (Grade 4 or higher in English and Maths)

Job description

Company Description

Sales Coordinator at Eurofins E&E UK in Bideford

Join the dynamic Eurofins E&E UK team in one of our laboratories and directly contribute to our customers' innovative product development. As a key member of our sales and admin team, you'll be working to engage customers in testing a diverse range of technologies against international standards, helping deliver their products worldwide.

Just starting your career? Discover your potential with us!

We're actively seeking a Customer Service agent for our Calibration business.

We welcome all applicants who have a minimum of 4 GCSEs (Grade 4 or higher in English and Maths) and with any level of experience. Training will be given either informally, or as a formal college course depending on experience. We are looking for someone with the desire to learn about customer service, business administration and sales to help our busy calibration department manage our worldwide customer base.

Upon successful completion of probation, further training will follow with a view to moving into a Calibration Business Development Manager post thereafter. The primary focus of Business Development is to find and onboard new customers.

What you'll bring:

• Attention to detail and a problem-solving mindset.
• A collaborative spirit, thriving in a team-oriented environment.
• Strong sense of responsibility and proactive engagement with customers and colleagues alike.

What we offer:

• A competitive salary package with excellent pension provision.
• Outstanding training and development opportunities.
• Clear pathways for career progression within a growing and ambitious global company.
• Full-time (37.5 hpw) position.
• Five weeks of annual leave plus bank holidays.

Eurofins E&E UK is a leading provider of extensive compliance, certification, and testing services for electrical and electronics products across all industries. Part of the wider Eurofins network of laboratories, we offer our customers a single point of contact for product approvals globally, with locations across the UK including York, Castleford, Grangemouth, Bristol, London, Southampton, Ferndown, and Bideford.

Ready to make an impact? Apply today and become part of our expert team!