Customer Service Agent

Right Now Recruitment; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Freight Customer Service Agent for a large airline GSA in the Heathrow Area. This role involves handling client enquiries, booking aircraft space, and processing freight documentation. Candidates should have at least a year of experience in freight, strong communication skills, and the ability to work independently. Join a reputable company and progress in your career.

Qualifications

• Minimum of 1 year's experience within Freight in some kind of capacity.
• Positive and friendly attitude.
• Ability to work independently will be key in this role.

Responsibilities

• Work alongside reputable Freight Forwarders & Airlines.
• Handle client enquiries via phone, email and online portal.
• Book aircraft space for clients and provide best price and transit time.
• Liaise with sales team about lapsed and existing accounts.
• Ensure all airline requirements are correctly handled.
• Process freight documentation with all customer airline operational procedures.
• Ensure in-house system is kept up to date.

Skills

Effective communication

Customer service experience

Positive attitude

Ability to work independently

Job description

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Right Now Group are currently recruiting for a Freight Customer Service Agent for a Large Airline GSA based in the Heathrow Area. The ideal candidate will come from a previous background within Freight / Cargo that are looking to join a reputable company and progress in their career.

• Working within the customer services team in which you will be working alongside some of the most reputable Freight Forwarders & Airlines in the industry.
• Handling client enquiries via phone, email and online portal.
• Booking aircraft space for clients and to provide the best price and transit time.
• liaising with the sales team about lapsed and existing accounts.
• Ensure that all airline requirements are handled correctly in accordance with client requirements.
• handle critical issues and ensure the accurate processing of freight documentation with all customer airline operational procedures.
• Liaise with clients regularly to undertake permanent bookings.
• Ensure that the in-house system is kept up to date.

Candidate Requirements for a Freight Customer Service Agent:

• Minimum of 1 year's experience within Freight in some kind of capacity.
• Effective communicator for all methods of communication.
• positive and friendly attitude.
• ability to be able to work independently will be key in this role

Shift: Monday - Friday

Hours: 09:00 - 17:30

SUITABLE CANDIDATES WILL BE CONTACTED WITHIN 24 HOURS