Customer Service Agent

Cherry Pick People; London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A global property company is seeking a Customer Service Agent to be the first point of contact for clients via phone and email. The ideal candidate will have exceptional communication skills and over 6 months of previous property experience. This role offers a hybrid working model with competitive benefits including life assurance and health insurance. Working hours are Monday to Friday from 9 am to 6 pm.

Benefits

Life Assurance

Health Insurance

Travel subsidy

Hybrid Working

Qualifications

• Confident and articulate communicator.
• 6 months+ previous property experience required.
• Experience in a fast-paced customer service environment.

Responsibilities

• First point of contact via phone or email.
• Support Tenancy, Lettings and Property Management departments.
• Respond to tenancy related queries in a timely manner.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Handle maintenance queries.
• Qualify applicants and arrange viewings for lettings negotiators.
• Achieve 24-hour response times to all enquiries.

Skills

Exceptional communication skills

Problem solving

Customer service experience

Job description

The City & Hybrid Working
£30,000 plus lots of benefits

Are you looking for a new and exciting opportunity, where you can further develop your career within the property industry?

Do you have previous customer service experience?

Would you like to work for a global property company that offers excellent benefits?
If so, this could be the ideal role for you!

Customer Service Agent company profile:

This is an exciting opportunity to be part of a global company which has a portfolio of properties located in major cities across the world. The role of Customer service agent plays an integral part of their success. You will be the first point of contact and will need to ensure that the highest level of customer service is provided to every client across multiple communication platforms.

This company is committed to carrying out exceptional, ongoing training to employees who are passionate and act with integrity. In addition, their company culture is very inclusive and they offer amazing benefits.

• The first point of contact for the company, via phone or email
• Supporting the Tenancy, Lettings and Property Management departments
• Respond to tenancy related queries in a timely manner
• Manage and resolve customer complaints
• Identify and escalate priority issues
• Handle maintenance queries, follow up on cases where necessary
• Qualify applicants and arrange viewings for the lettings negotiators
• Achieve 24 hour response times to all enquiries

Customer Service Agent character profile:

• A confident and articulate communicator
• Personable and focused
• Exceptional communication skills, both written and verbal
• Problem solving skills, identify and execute solutions
• Have experience in a fast-paced customer service environment
• 6 months+ previous property experience required

£30,000 plus lots of benefits
Monday to Friday 9 am – 6 pm, hybrid working 3 days in the office 2 from home
Benefits include, Life Assurance, Health Insurance, Travel subsidy and Hybrid Working

Please contact Carly immediately for more information on this role as a Customer Service Agent

CM6036

Carly Mitchell Associate Director, Head of Real Estate