Customer Service Agent

Wasterecruit Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in Waste Management is seeking a dedicated Customer Service Agent to enhance their busy customer service team. In this role, you will be the primary point of contact for clients, addressing inquiries and managing service bookings with professionalism and efficiency. You will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving. This full-time position offers a dynamic work environment where your contributions will directly impact service quality and customer relationships. If you are passionate about providing excellent service and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Experience in customer service, preferably in Waste Management or Construction.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Responding to customer inquiries via phone, email, and live chat.
• Managing service bookings and coordinating with other departments.

Skills

Customer Service Experience

Strong Communication Skills

Problem-Solving Abilities

Attention to Detail

Organisational Skills

Multitasking

Basic Computer Proficiency

Knowledge of Health and Safety Regulations

Tools

CRM Software

Job description

Our client, a leading Waste Management and Recycling company in London specialising in Construction Waste, is looking to appoint a Customer Service Agent to join its busy customer service department. Acting as the primary point of contact for customers and clients, your key responsibilities will include:

1. Responding to customer inquiries via phone, email, and live chat in a professional and timely manner.
2. Managing service bookings, including scheduling pick-ups, deliveries, and waste disposal appointments.
3. Maintaining a high level of professionalism while addressing customer requirements, concerns, and feedback.
4. Providing accurate information regarding services, scheduling, pricing, and company policies.
5. Handling customer complaints and issues efficiently, ensuring resolution in line with company standards.
6. Coordinating with other departments (e.g. Logistics, Operations, and Management) to ensure smooth service delivery.
7. Following up with customers after service delivery to ensure satisfaction and build long-term relationships.
8. Monitoring and reporting on customer feedback trends to help improve service delivery.
9. Collaborating with the sales team to provide support for new client accounts and business opportunities.

Key Skills and Qualifications:

1. Previous experience in customer service, preferably in the Waste Management or Construction Industry.
2. Strong communication skills, both verbal and written, with a professional phone manner.
3. Excellent problem-solving abilities with a proactive attitude toward issue resolution.
4. Strong attention to detail, organisational skills, and the ability to multitask.
5. Ability to work in a fast-paced environment while maintaining a high level of accuracy.
6. Basic computer proficiency, including knowledge of CRM software (experience with waste management systems is a plus).
7. Knowledge of the construction and waste management sector's health, safety, and environmental regulations is advantageous.
8. A friendly and approachable demeanour with a genuine passion for helping customers.

This is a full-time, permanent opportunity. Work hours are Monday to Friday, 7:30am – 4:30pm, plus every other Saturday morning (7:30am – 12:00pm).

Ref: J9517