Customer Service Agent

Heidelberg Materials AG; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the aggregates industry seeks an Aggregate Order Agent to enhance customer service and build lasting relationships. This role involves order management, proactive communication, and problem resolution within a supportive team. Join us for a career with growth opportunities and a competitive salary package.

Benefits

Opportunity for career growth and development

Competitive salary and benefits package

Qualifications

• Dedicated to providing personalized customer experience.
• Strong verbal and written communication skills.
• Able to proactively handle challenges and find solutions.

Responsibilities

• Efficiently process customer orders ensuring accuracy and delivery.
• Build strong customer relationships by understanding needs.
• Resolve issues concerning orders and delivery promptly.

Skills

Customer-Focused

Excellent Communication Skills

Problem-Solving Ability

Attention to Detail

Team Player

Positive Attitude

Job description

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Are you passionate about customer service and building lasting relationships? Do you thrive in a fast-paced, dynamic environment where your attention to detail makes a real impact? We are looking for an Aggregate Order Agent to join our team and help us deliver exceptional service to our customers while ensuring they feel known, valued, and supported every step of the way.

Key Responsibilities:

• Order Management: Efficiently process customer orders for aggregates, ensuring accuracy and timely delivery.
• Relationship Building: Foster strong, long-term relationships with customers by understanding their needs, preferences, and providing personalized service.
• Proactive Communication: Act as the primary point of contact for customers, providing updates, addressing concerns, and ensuring they feel heard and valued.
• Problem Resolution: Quickly and effectively resolve any issues, from order discrepancies to delivery delays, maintaining customer trust.
• Collaboration: Work closely with internal teams, including logistics and sales, to ensure smooth order fulfillment and customer satisfaction.
• Customer Feedback: Regularly seek customer feedback to improve service and ensure continuous satisfaction.

Key Characteristics:

• Customer-Focused: You are dedicated to providing a personalized experience that makes customers feel understood and appreciated.
• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to listen, empathize, and respond appropriately.
• Problem-Solving Ability: Capable of handling challenges proactively and finding solutions that meet customer needs and expectations.
• Attention to Detail: Ensure every order is accurate and every interaction reflects a high standard of service.
• Team Player: Collaborate with cross-functional teams to ensure timely and efficient delivery of products and services.
• Positive Attitude: A can-do attitude with the ability to stay calm and composed in a fast-paced environment.

Why Join Us?

• Be part of a team that values customer relationships and strives to make each interaction a positive experience.
• Opportunity for career growth and development.
• Competitive salary and benefits package.

If you are dedicated to delivering exceptional customer service and are eager to build strong, lasting relationships with our clients, we would love to hear from you.

Hours: 40 pw

Location: Syston

Apply today and make a real difference in our customers' experience!