Customer Service Agent

FMG Repair Services; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading repair service company in Leeds is seeking an experienced Customer Service Advisor to be the face of their Bodyshops. The role involves booking customer cars for repair, preparing job cards, and providing progress reports while ensuring an excellent customer experience. The ideal candidate will have prior experience in customer service and must hold a full UK Manual Driving Licence. The position offers a competitive salary and various benefits, including uncapped bonuses and comprehensive support services.

Benefits

Uncapped monthly bonus schemes

23 days annual leave plus public holidays

Free life assurance

Exclusive vehicle-leasing schemes

Pension & share schemes

24/7 GP and health support services

Wagestream App for pay control

Career progression opportunities

Investment in development and training

Qualifications

• Proven experience in customer service roles.
• Ability to handle financial transactions securely.
• Full UK Manual Driving Licence is required.

Responsibilities

• Book customer cars for repair and prepare job cards.
• Provide vehicle progress reports to customers.
• Liaise with customers and third parties to ensure customer satisfaction.

Skills

Customer service skills

Attention to detail

Communication skills

Organizational skills

Job description

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Hours: 40 /week Monday - Friday + Saturdays if required

This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists at our busy site.

As part of a team of Customer Service Advisors, you will be the face of our Bodyshops. Your responsibilities include booking customer cars for repair, preparing job cards, providing vehicle progress reports, arranging courtesy cars, and handling financial transactions with attention to banking/security and insurance excess payments. A full UK Manual Driving Licence is required.

You will liaise directly with customers, the bodyshop, and third parties to ensure an excellent customer experience.

Why choose FMG RS?

We offer a fantastic basic salary and many benefits, including:

• Uncapped monthly bonus schemes with guaranteed average bonuses during holidays
• Starting with 23 days annual leave plus public holidays and an extra day off for your birthday
• Free life assurance (x2 your salary)
• Exclusive vehicle-leasing schemes
• Pension & share schemes
• A Benefits App with retailer discounts and cashback deals
• Well-being services including 24/7 GP, mental health support, physiotherapy, and health plans
• Wagestream App for control over your pay, savings, discounts, and financial coaching
• Part of ZIGUP, providing long-term security and growth opportunities
• Opportunities to earn bonuses through high customer volume
• Investment in your development and career progression within FMG RS and the wider business
• Growing industry with investments in EV capabilities, workshops, and training centers