Customer Service Agent

Right Now Group; Lancashire; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading logistics company in Manchester is seeking a Customer Service Agent to join their Export team. This full-time position offers training for those new to the logistics industry and involves coordinating export shipments, handling customer calls, and preparing documentation. Competitive salary of GBP25,000 - GBP27,000 based on experience with a supportive work environment and development opportunities.

Benefits

Company pension scheme

On-site parking

Full training provided

Supportive team environment

Qualifications

• Previous experience in customer service is beneficial.
• Willingness to learn about the logistics industry if inexperienced.

Responsibilities

• Handle customer and supplier calls regarding export shipments.
• Make air export bookings with airlines and handling agents.
• Prepare and process Master and House Airway Bills.
• Support the export documentation process.
• Coordinate collections and ensure timely export departures.
• Liaise with third-party partners.
• Assist with job costing and data entry.
• Learn how to process customs entries.

Skills

Customer service

Communication

Attention to detail

Problem-solving

Job description

Right Now Group are recruiting for a Customer Service Agent to join the Export team of a leading Neutral Freight Forwarder at their Manchester branch.

This is a fantastic opportunity to join a growing airfreight export team, whether you're already experienced in freight forwarding or looking to take your first steps into the logistics industry.

You'll be involved in coordinating export shipments from start to finish, working with airlines, agents, and transport providers to ensure smooth and compliant operations. Full training will be provided for trainee-level candidates, with excellent development opportunities available.

Key Responsibilities - Customer Service Agent

• Handling customer and supplier calls relating to export shipments

• Making air export bookings with airlines and handling agents

• Preparing and processing Master and House Airway Bills

• Supporting the export documentation process

• Coordinating collections and ensuring timely export departures

• Liaising with third-party partners such as hauliers, warehouses, and carriers

• Assisting with job costing and data entry

• Learning how to process customs entries (training provided if required)

• Delivering excellent customer service throughout the shipment cycle

What's On Offer - Customer Service Agent

• Salary: GBP25,000 - GBP27,000 (depending on experience)

• Shift: Monday to Friday

• Hours: 09:00 - 17:30

• Additional Information: Full-time, permanent position Airfreight Exports Based in Manchester

Benefits - Customer Service Agent

• Open to trainees with the right attitude and willingness to learn

• Full training provided (if trainee-level)

• Company pension scheme

• On-site parking

• Supportive team environment with real development opportunities

• Exposure to international logistics and key airfreight processes

Whether you're looking to build a career in freight forwarding or bring your export knowledge to a new team, we'd love to hear from you.

All suitable candidates will be contacted within 48 hours.