Customer Service Agent

Harrier Print Ltd; Highweek; On-site; GBP 20,000 - 25,000; Full time

Job summary

A printing company in Highweek is seeking a Customer Service Agent to be the first point of contact for customers. This role requires strong communication skills and the ability to handle customer queries effectively. The position offers a competitive package including a bonus, pension, and personal development opportunities.

Benefits

Great package – pay, bonus, and pension

33 days’ holiday

Health Cash Plan

Employee Assistance Programme

Qualifications

• GCSEs or equivalent in English and Maths required.
• Strong communication skills are necessary.
• Experience with Microsoft Office is essential.

Responsibilities

• Act as the first point of contact for customers.
• Resolve queries and maintain customer satisfaction.
• Investigate and propose solutions for customer issues.

Skills

Strong verbal and written communication

Proficient with Microsoft Office

Ability to handle challenging customers

High level of accuracy

Education

GCSEs in English and Maths (A–C / grade 4+)

Tools

CRM systems

ERP systems

Ticketing systems

Job description

We’re looking for a friendly and proactive Customer Service Agent to join our team. In this role, you’ll be the first point of contact for our customers, helping to resolve queries and ensure every interaction leaves a positive impression. If you thrive in a fast-paced environment and enjoy helping people, we’d love to hear from you!

Please note: interviews will take place from week commencing 10th November 2025, onwards.

If you have...

• GCSEs (or equivalent) in English and Maths (A–C / grade 4+).
• Strong verbal and written communication
• A high level of accuracy in logging data, following procedures, and checking information.

and you are...

• Proficient with Microsoft Office (Word, Excel, Outlook) and ability to learn CRM, ERP, ticketing systems.
• Able to investigate issues, ask probing questions, propose viable solutions or escalate appropriately.
• Patient, empathetic and able to build relationships internally and externally.
• Able to manage multiple enquiries and priorities, maintaining service quality.
• Able to handle challenging or upset customers calmly and professionally.

Customer Service Agents act as the first point of contact for customers regarding order enquiries, product information, and issue resolution. To ensure high levels of customer satisfaction by providing accurate, timely and courteous support, and to act as a liaison between customers, internal departments (production, quality, logistics etc.) and brand/customer service teams. A key objective is to identify recurring issues and feed trends into continuous improvement initiatives.

What we offer:

• Great package – pay, bonus and pension
• 33 days’ holiday
• Personal development
• Recognition and reward
• Health Cash Plan
• Permanent Health Insurance - after 12-months' service
• Life Assurance - after 12-months' service
• Employee Assistance Programme
• On-site parking and great public transport links