Customer Service Agent

Right Now Recruitment; Guildford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading logistics firm is seeking a Customer Service Agent to join their team in Guildford. In this role, you will interact with clients, handle inquiries, and support the logistics process. Ideal candidates will have knowledge of Air Cargo, excellent communication skills, and the ability to provide outstanding customer service. The position offers a salary range of £25,000 - £30,000 with 25 days of annual leave plus 8 bank holidays.

Benefits

25 days of annual leave

8 Bank Holidays

Qualifications

• Proven knowledge of freight operations within Air Cargo.
• Strong communication skills in both written and spoken English.
• Must demonstrate the ability to manage time effectively.

Responsibilities

• Handle customer inquiries and bookings via Telephone and Email.
• Check shipment departures and resolve issues with Airlines.
• Build and maintain relationships with customers.

Skills

Knowledge of Exports and/or Imports

Good communication skills

Proactive mindset

Excellent time management

Ability to work within a team

Job description

Right Now Group are looking for a Customer Service Agent to work with our client, they are a leading company in the logistics and freight handling sector. We are seeking a dedicated and customer focused individual to join their team as a Customer Service Agent.

As a Customer Service Agent, you will be the frontline representative, interacting with clients to address queries, resolve issues and ensure a seamless experience in freight operations. This role requires a proactive and detail oriented individual who can navigate the challenges of the logistics industry while maintaining a strong focus on customer satisfaction.

Responsibilities of a Customer Service Agent:

• Handling Customer in-queries / bookings for both Export and Import shipments via Telephone and Email.
• Checking with Airlines and Handling Sheds that shipments have departed as planned.
• Building and maintaining solid relationships with existing and potential customers.
• receiving and responding to quotes enquiries over telephone and email.
• Assisting Export Agent colleagues and Management as and when required.

Candidate Requirements:

• Knowledge of either Exports and/or Imports within Air Cargo.
• Good communication skills via Telephone & Email.
• Must be proactive and have the ability to think outside the box.
• Excellent time management skills to ensure daily tasks are completed.
• Ability to work well within a team and independently.
• Full 5 year checkable work history and a clear DBS.

More Details:

Shift: Monday - Friday

Hours: 09:00 - 17:30

Salary: £25,000 - £30,000

Annual Leave: x25 days Plus x8 Bank Holiday days