Customer Service Agent

Husqvarna UK Ltd.; Grays; Presencial; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Life assurance 6x salary

Cycle to work scheme

Pension with employer contributions

25 days holiday plus bank holidays

Flexible working arrangements

Health & wellbeing resources

Learning & development opportunities

Global career pathways

Descripción de la vacante

Husqvarna UK Ltd. in Grays, part of the UK Sales and Service Organisation within the Construction Division, is seeking a proactive Customer Service/Sales Order professional.

You will handle high volumes of inquiries, process orders, and coordinate with internal teams to deliver excellent service and customer satisfaction. The role requires strong communication, CRM proficiency, and the ability to work across multiple systems.

Formación

• Strong team player with ability to collaborate effectively
• Able to work independently and use initiative to prioritise tasks
• Excellent communication and interpersonal skills, with a professional telephone manner
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Experienced in using Microsoft Dynamics CRM and managing customer information
• Experience using multiple computer systems and adapting quickly to new software
• Proactive and motivated, with a positive approach to supporting business objectives
• Strong customer service skills and resolving queries efficiently

Responsabilidades

• Handle high volume of telephone calls, emails, and faxes with professional service
• Process customer sales orders accurately within agreed timescales
• Respond to enquiries on deliveries, orders, pricing, and product specs
• Raise and process credit notes per procedures
• Promote current offers and upsell products
• Manage carrier and POD queries with logistics providers
• Communicate with internal departments and external partners to ensure smooth order fulfilment
• UtiliseCRM and other systems to manage customer records and track enquiries
• Carry out additional admin and customer service duties as required

Conocimientos

Team player

Independent worker

Excellent communication

Microsoft Office

Microsoft Dynamics CRM

Customer service

Herramientas

Microsoft Dynamics CRM

Other business systems

Descripción del empleo

Last date to apply: 20 November 2026

Job Description Shape the Future with Us At Husqvarna Group, we believe true innovation begins with bold ideas, thoughtful actions, and unwavering dedication. With more than 300 years of pioneering spirit, we continue to push boundaries, not for the sake of change, but to create meaningful impact for our customers, our people, and the world around us. At the heart of our Power for Growth strategy is a clear commitment to scaling innovation, creating customer value, and empowering our people to succeed. Being BOLD means stepping beyond our comfort zones, embracing new opportunities, and acting decisively. We do this with CARE, always considering the impact of our actions and holding ourselves to the highest standards. We are DEDICATED, and this dedication fuels our progress: we work hard, stay passionate, and support one another to achieve shared success. This is how we Win Through Culture, by living our values every day. We are proud to be an equal opportunities employer and a Disability Confident employer, committed to building a diverse, inclusive workplace where everyone can thrive.

Your Role at Husqvarna

Working within the UK Sales and Service Organisation, based in Grays, as part of the Construction Division, supporting a growing department by delivering high-quality customer service, processing sales orders, managing customer enquiries, and coordinating with internal teams to ensure efficient service delivery and customer satisfaction.

Key Responsibilities

• Handled a high volume of telephone calls, emails, and fax communications while maintaining a professional and efficient service.
• Processed customer sales orders accurately and within agreed timescales.
• Responded to customer enquiries regarding deliveries, orders, discounts, product codes, pricing, and product specifications.
• Raised and processed credit notes in accordance with company procedures.
• Promoted current offers and upsold products where appropriate to maximise sales opportunities.
• Managed carrier and Proof of Delivery (POD) queries, liaising with logistics providers to resolve issues promptly.
• Built and maintained effective communication with internal departments and external business partners to ensure smooth order fulfilment and customer satisfaction.
• Utilise Microsoft Dynamics CRM and other business systems to manage customer records, process orders, and track enquiries.
• Carried out additional administrative and customer service duties as required to support the wider team.

Essential Skills & Experience

• Strong team player with the ability to collaborate effectively with colleagues.
• Able to work independently and use initiative to prioritise and complete tasks.
• Excellent communication and interpersonal skills, with a professional and calm telephone manner.
• Proficient in Microsoft Office, including Excel, Word, and Outlook.
• Experienced in using Microsoft Dynamics CRM and confident in managing customer information and case records.
• Experienced in using multiple computer systems and able to adapt quickly to new software.
• Proactive and motivated, with a positive approach to supporting business objectives.
• Strong customer service skills, with experience delivering high-quality service and resolving customer queries efficiently.

What We Offer

• Competitive Salary
• We offer a competitive salary reflective of your experience and contribution, reviewed regularly to ensure alignment with the market and internal equity.
• Performance-Based Incentives
• Recognising and celebrating your achievements.
• Life Assurance Coverage of up to 6x your annual salary
• My Husqvarna Benefits Platform
• Your one-stop hub for exclusive employee perks, wellbeing resources, and discounts.
• Cycle to Work Scheme
• Save on bikes and accessories while promoting a healthy, eco-friendly commute.
• Enhanced Family-Friendly Leave
• Supporting you through life’s important moments
• Comprehensive Health & Wellbeing Support
• Including medical, dental, and mental health services.
• Recognised for Excellence
• Proud recipients of the Better Health at Work Award – Maintaining Excellence and Investors in People – Silver Certification.
• Generous Holiday & Leave Policies
• 25 days holiday plus bank holidays.
• Pension & Retirement Plans
• Company pension with matching contributions of up to 8%, helping you plan confidently for the future.
• Learning & Development Opportunities
• Access to training, mentorship, and career growth programs.
• Flexible Working Arrangements
• Because we CARE about our people, we support flexible working and family‑friendly policies that recognise different life stages.
• Global Career Pathways - Opportunities to grow within a truly international organisation.

We are an equal opportunities employer and are committed to building a diverse and inclusive workplace.

We welcome applications from all qualified candidates regardless of age, disability, gender identity or expression, marital status, race, religion or belief, sex, sexual orientation, or any other protected characteristic.

If you require any adjustments or support during the recruitment process due to a disability or health condition, please let us know, we are a Disability Confident employer and are committed to providing reasonable accommodations.

Discover roles that inspire growth, challenge boundaries, and allow you to be part of something bigger. Here, you’ll find a team that values bold ideas, sustainable solutions, and collaborative growth. Whether you’re just starting your career or looking for the next big step, we offer a place where passion and purpose come together.

Explore our openings and take the first step in your Husqvarna journey.

Shaping great experiences is what we do. With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many.

Transforming the way the world care for outdoor environments.

For more than three centuries we have kept innovating and re‑inventing our business. Today, our innovation drives us forward toward a sustainable future, turning opportunities into value for our customers. Our goal is market leadership, grounded in a vision to shape our industry and make a meaningful impact.

Read more about our vision and mission here

We are an equal opportunity employer and celebrate diversity.

We are committed to create an inclusive environment for all employees and candidates. Together as a team, we can bring the best ideas to life.

Diversity and inclusion is about each and every one of us.

We are curious, bold, and built by our differences.

At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger – and where we have fun together.

Learn more about our diversity and inclusion journey here

We believe that business is ultimately about people, as a team, we win and grow together.

Our culture is the fuel that drives us to achieve our goals, built on three culture themes: Bold: We push boundaries, take risks, and act decisively, stepping outside our comfort zones to explore new opportunities. Dedicated: We’re driven by our passion to shape great experiences - and we’ve got the dedication to follow through. Care: We put people first – our customers, our team and future generations. Care is what connects us, spurs our growth and our ability to win together Together, these values empower us to lead, adapt, and grow as a team.

Learn more about our culture here