Customer Service Agent

Auxillis; Grantham; On-site; GBP 28,000; Full time

Job summary

As a leading vehicle rental specialist, Auxillis is seeking a Customer Service Agent based in Grantham to enhance customer experiences. The role involves efficient vehicle booking and liaison between customers and workshop teams, ensuring seamless service delivery and a satisfying customer journey. The position offers a competitive salary, benefits like a quarterly bonus scheme, 24 days annual leave, well-being services, and opportunities for career development.

Benefits

Quarterly bonus scheme

24 days annual leave

Free life assurance

Well-being services

Discounted gym memberships

Employee vehicle-leasing schemes

Pension scheme

Benefits App

Wagestream Financial Wellbeing app

Qualifications

• Experience in customer service roles is essential.
• Understanding of the motor trade or car dealerships is a plus.
• Strong planning and administration skills are necessary.

Responsibilities

• Book vehicles for maintenance and repairs.
• Ensure efficient scheduling and customer updates.
• Deliver exceptional customer service and manage workshop operations.

Skills

Customer Service

Planning

Administration

Logical Thinking

Communication

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Customer Service Agent

Reference: JUL20255013

Expiry date: 2025-08-15 11:06:00.000

Location: Grantham

Benefits: A superb range of exclusive benefits and discounts.

Salary: £27,058 Basic + Bonus
Weekly Hours:42.5 /week MON-FRI 08:00-17:30

As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.

As a Service Advisor, you are the vital link between your customers and our workshop, bringing to life the Northgate experience, ensuring their vehicles’ visit with us runs as effortlessly as we promise.

Life as a Service Advisor with Northgate Vehicle Hire

Our workshops are busy and fast-paced, as a Service Advisor, you are the oil that keeps the whole workshop running smoothly. For us customer care always comes first, so confidently delivering great service with a smile is second nature.

Where you can make a big difference is by making every second in the day count - from booking in vehicles for maintenance and repairs, liaising with your workshop team to schedule work, updating customers on progress, or ensuring the correct approvals are in place for the work carried out, you can be sure you will never be looking for something to do!

Your Technicians rely on you to plan their day and keep the workshop running efficiently, so an understanding of the motor trade or car dealerships would certainly help get you off to a flying start in your new role with us. Our proven induction training will help of course, however, you’ll need all of your customer service know-how, planning and administration skill, and most importantly your logical, ‘can-do’ attitude to deliver the experience our customers expect from us.

As a Service Advisor with Northgate Vehicle Hire, we offer:

A great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) …

• A fantastic quarterly bonus scheme
• 24 days annual leave rising to 26 with service (+ bank holidays) and an extra day’s leave to celebrate your birthday!
• free life assurance (2x basic salary)
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• discounted, flexible Gym memberships
• exclusive employee vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offers unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

And we’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.