Customer Service Agent

Red Recruitment; Bristol; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Agent in Bristol. The role involves handling inbound and outbound calls, building rapport with customers, and understanding their post-sales inquiries. Ideal candidates should have excellent telephone manners, with a positive attitude and some contact centre experience. This office-based position offers a salary of £25,750 with a bonus and various employee benefits.

Benefits

28 Days Holiday

Company events

Progression Opportunities

Company pension

Cycle to work scheme

Discounted or free food

Employee discount

Employee mentoring programme

Enhanced maternity leave

Free or subsidised travel

Private medical insurance

Qualifications

• Have an excellent telephone manner.
• Able to build rapport with customers and be patient.
• Reliable, trustworthy, and motivated.
• Experience in a contact centre is a plus.
• Possess a positive attitude.

Responsibilities

• Deal with inbound and outbound calls to customers following a sale.
• Build rapport with customers.
• Understand post-sales processes and customer questions.
• Take payments over the phone.
• Explain company and product benefits.

Skills

Excellent telephone manner

Building rapport with customers

Reliable and trustworthy

Contact Centre experience

Positive attitude

Job description

Overview

Red Recruitment is recruiting a Customer Service Agent for our client based in Bristol who specialise in Mobility solutions. This is in their brand new office that has only just opened.

This role is perfect for someone with an excellent telephone manner when answering inbound calls or making outbound calls to build rapport with customers.

The role will be office-based, Monday - Friday 9am - 5pm.

Benefits and Package

• Salary: £25,750 with annual performance related bonus paid monthly
• Hours: Monday - Friday, 9am - 5pm
• Contract: Permanent
• Location: Bristol

• Company events
• 28 Days Holiday
• Progression Opportunities
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Employee mentoring programme
• Enhanced maternity leave
• Free or subsidised travel
• Private medical insurance

Key Responsibilities of Customer Service Agent

• Dealing with inbound and outbound calls to customers following a sale.
• Building rapport with customers
• Understanding the post sales processes and questions customers have after purchasing a product
• Taking payments over the phone
• Explaining the company and product benefits

Key Skills and Experience of Customer Service Agent

• Have an excellent telephone manner
• Are able to build rapport with customers along with being patient
• Are reliable, trustworthy and motivated
• Contact Centre experience
• Have a positive attitude

If you have the relevant skills and experience and are interested in the position, please apply now!

Red Recruitment (Agency)