Customer Service Agent

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Brighton; On-site; GBP 25,000; Full time

Job summary

Join a not-for-profit organisation in Brighton as a Customer Service Agent, where your exceptional service and detail-oriented attitude will shine. Engage with customers, respond to inquiries, and resolve issues in a collaborative and supportive work environment. This role offers a competitive salary, Monday to Friday hours, and the chance to make a meaningful impact in your local community.

Benefits

Competitive Salary

Permanent Position

Supportive Team Environment

Qualifications

• Previous experience in customer service or a related role.
• Ability to manage multiple tasks and prioritise workload.
• Proficient in standard office software and customer service tools.

Responsibilities

• Respond promptly to customer enquiries via phone, email, and other channels.
• Maintain accurate records of customer interactions.
• Resolve customer complaints and issues professionally.

Skills

Communication

Interpersonal Skills

Attention to Detail

Problem Solving

Tools

Customer Service Tools

Standard Office Software

Job description

This is a fantastic opportunity for a Customer Service Agent to join a not-for-profit organisation in Brighton. The role requires a detail-oriented individual to provide exceptional service and support to customers while maintaining a positive outlook.

This organisation operates within the Brighton area and is recognised for its commitment to delivering impactful services. As a small-sized organisation, they are focused on providing excellent customer support while fostering a collaborative working environment.

Description

• Respond promptly to customer enquiries via phone, email, and other communication channels.
• Maintain accurate records of customer interactions and transactions in the system.
• Provide customers with detailed information about the organisation's services.
• Resolve customer complaints and issues with a positive and professional approach.
• Work collaboratively with internal teams to ensure customer satisfaction and service improvements.
• Assist in identifying process improvements to enhance the customer experience.
• Deliver consistent and high-quality service in line with organisational standards.
• Support administrative tasks related to customer service as needed.

Profile

A successful Customer Service Agent should have:

• Previous experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks effectively and prioritise workload.
• Attention to detail and accuracy in record-keeping.
• A proactive approach to problem-solving and a customer-focused mindset.
• Proficiency in using standard office software and customer service tools.

Job Offer

• A competitive salary of 25,000
• Monday to Friday working hours: 8:30 am to 5:00 pm.
• Permanent position within a well-regarded organisation.
• An opportunity to work in Brighton, a vibrant and lively location.
• A supportive and collaborative team environment.

If you are an enthusiastic individual with a passion for providing excellent customer service, we encourage you to apply today.