Customer Service Agent

Northgate; Birmingham; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading vehicle rental company is seeking a Customer Service Agent in Birmingham. This role involves managing customer interactions and providing solutions in a fast-paced environment. No prior experience in vehicle rental is required, as comprehensive training will be provided. Enjoy a competitive salary, bonus potential, and extensive employee benefits.

Benefits

Quarterly bonus scheme

24 days' holiday, increasing with service

Health Cash Plan

Exclusive vehicle-leasing schemes

Access to retailer discounts

Wagestream App for financial control

Qualifications

• Strong customer service skills are required.
• Administrative abilities needed.
• A Full UK or EU Driving Licence is necessary.

Responsibilities

• Manage needs of customers, colleagues, and managers.
• Sourcing vehicles and resolving rental queries.
• Administer customer accounts and oversee vehicle movements.

Skills

Customer service

Administration

Problem-solving

Communication

Job description

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Customer Service Agent

Reference: JUN20253723

Expiry date: 11:57, Mon, 28th Jul 2025

Location: Birmingham

Benefits: A superb range of exclusive, colleague-only benefits and discounts.

Salary: £27,745 + bonus up to £1,307 pa
Weekly Hours: 42.5 hours / week

About Northgate Vehicle Hire

As the UK’s leading vehicle rental specialists, we are committed to keeping our customers mobile.

As a Customer Service Agent, you will manage the needs of customers, colleagues, and managers to ensure our vehicles are where they need to be, when they need to be there.

Life as a Customer Service Agent

Our branches are busy, fast-paced environments. You will be the first point of contact for customers, confidently delivering excellent service with a smile. You will manage multiple tasks such as sourcing vehicles, resolving rental queries, administering customer accounts, and overseeing vehicle movements.

No previous industry or vehicle rental experience is required as our proven induction training will prepare you. You will need strong customer service skills, administrative abilities, and a calm, 'can-do' attitude, along with a Full UK or EU Driving Licence.

Benefits of working with Northgate Vehicle Hire include:

• A great basic salary and a quarterly bonus scheme (up to £1,307 pa)
• Starting with 24 days' holiday, increasing to 26 with service, plus options to buy or sell up to 5 days each year, plus public holidays and an extra day off for your birthday
• Free life assurance (2x salary)
• Well-being services including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental Plan, and Travel Insurance
• Exclusive vehicle-leasing schemes for colleagues
• Pension and share schemes
• Access to retailer discounts and cashback deals via our Benefits App
• Wagestream App for financial control, including early access to pay and discounts

With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rental solutions, partnering with major organizations across the UK, Ireland, and Spain. We are part of ZIGUP, supporting integrated mobility solutions across multiple countries. Join us to unlock your potential and thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.