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Customer Service Agent

Auxillis

Basildon

On-site

GBP 29,000 - 34,000

Full time

28 days ago

Job summary

Auxillis is seeking a Customer Service Agent to ensure award-winning service delivery directly to customers. The role involves managing customer rental queries, overseeing vehicle movements, and requires strong customer service skills with a 'can-do' attitude. An extensive benefits package, including a bonus scheme and well-being services, is provided.

Benefits

Quarterly bonus scheme
24-26 days annual leave plus public holidays
Free life assurance (2 x salary)
Well-being services including mental health support
Pension and save-as-you-earn share scheme
Retailer discounts and cashback via Benefits App
Financial Wellbeing app (Wagestream)

Qualifications

  • Customer service know-how is essential.
  • Administration skills required.
  • Full UK or EU Driving Licence is necessary.

Responsibilities

  • Resolving customer rental queries and managing customer accounts.
  • Overseeing daily vehicle movements in and out of branch.
  • Delivering great service with a smile.

Skills

Customer Service
Administration
Multi-tasking

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Customer Service Agent

Reference: JUL20255404

Expiry date: 2025-08-15 15:27:00.000

Location: Basildon

Salary: £29,407.35 pa + bonus up to £ £1,407.00
Weekly Hours: 42.5 hours / week, Monday to Friday plus weekends on a rota

We’re here to keep people moving, that’s what we do.


As aCustomer Service Agent, you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent at Auxillis

An Auxillis branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

As a Customer Service Agent with Auxillis, we offer:

Of course, a great basic salary, but there’s much more available for you at Auxillis than just that. Some of our most popular benefits include (but aren’t limited to) …

  • A fantastic quarterly bonus scheme
  • Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you'll have public holidays too, plus an extra day off to celebrate your birthday!
  • free life assurance (2 x your salary)
  • well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
  • exclusive colleague-only vehicle-leasing schemes
  • pension & save-as-you-earn share scheme
  • Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
  • Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 50 sites nationwide Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists, we're trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

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