Customer service agent

Adecco; Atherstone; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading organization in the customer service industry is seeking a skilled Customer Service Agent. This role is vital for providing exceptional service across multiple channels, ensuring customer satisfaction while fostering a dynamic working environment that encourages growth and professional development.

Benefits

Hybrid work

Private health care

Qualifications

• Previous customer service experience preferred.
• Ability to work well in a team and adapt to changes.
• Proficiency in using CRM systems and Microsoft Office Suite.

Responsibilities

• Handle customer inquiries and ensure timely follow-through.
• Document customer interactions and tasks accurately.
• Maintain and achieve KPIs, objectives, and customer satisfaction measures.

Skills

Communication

Problem-solving

Attention to detail

Multitasking

Tools

CRM systems

Microsoft Office Suite

Job description

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Benefits & Perks: Hybrid + Private health care, 24, salary

About Our Client:

Our client is a leading organisation in the customer service industry, providing exceptional solutions to their customers. They are committed to delivering top-notch support and ensuring customer satisfaction at all times. With a dynamic and inclusive work environment, they foster professional growth and offer exciting opportunities for their employees to thrive.

About The Job:

We are currently seeking a skilled and enthusiastic Customer Service Agent to join their team. As a Customer Service Agent, you will be responsible for providing excellent customer service, administration, and general support across various communication channels like inbound and outbound phone calls, live chat, email, and more. Your main duties will include handling customer inquiries, documenting interactions accurately, managing service requests, and acting as a liaison between customers and internal departments.

Key Responsibilities:

• Handle customer inquiries and ensure timely follow-through
• Document customer interactions and tasks accurately
• Update customers and associated departments on service/access requests
• Assist with reports and spreadsheets, ensuring accurate input
• Support new starters with induction and training
• Maintain and achieve KPIs, objectives, and customer satisfaction measures
• Represent the organisation professionally and act with utmost integrity
• Follow all quality assurance and customer service/training guidelines
• Be flexible to work occasional overtime during busy periods
• Actively engage in continuous improvement and sustainability initiatives
• Maintain positive working relationships with multiple functions

Requirements:

• Previous customer service experience preferred
• Excellent communication and problem-solving skills
• Strong attention to detail and ability to multitask
• Ability to work well in a team and adapt to changes
• Proficiency in using CRM systems and Microsoft Office Suite

If you are a highly motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now and join their team of dedicated customer service professionals!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.