Customer Service Advisors X 2 - Full time, Permanent

We Manage Jobs(WMJobs); Stafford; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Advisors to join their dynamic team. This role involves engaging with customers across various channels, including phone, email, and social media, to provide top-notch service. Ideal candidates will thrive in a fast-paced environment, demonstrating excellent communication and teamwork skills. If you are passionate about delivering quality service and eager to make a positive impact, this opportunity is perfect for you. Join a supportive team dedicated to enhancing customer experiences and be part of a rewarding journey.

Qualifications

• Ability to work in a fast-paced customer service environment.
• Excellent communication skills to deal with diverse customers.

Responsibilities

• Answer customer enquiries across telephone, face-to-face, email, and social media.
• Support in delivering quality and professional service.

Skills

Customer Service Skills

Communication Skills

Teamwork

Problem-Solving

Job description

Customer Service Advisors X 2

Band D (SCP 5 – SCP 7) £24,790 - £25,584 per annum, pay award pending.
37 hours per week

Working Hours: Monday to Thursday 08:30 to 17:00, Friday 08:30 to 16:30.

Do you get a real buzz from giving excellent customer service?

Are you a great team player and a confident, sincere communicator?

Then let’s talk…

We deal with a range of enquiries on topics as diverse as; Refuse and Recycling, Licensing, Parking, Housing and Planning and we’re looking for people to support us in delivering a quality and professional service.

You will be part of a team answering customer enquiries across a number of channels, including telephone, face to face, e-mail and social media.

You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person with the ability to work independently and as part of a team.

You will need excellent customer service and communication skills to deal with a diverse range of customers and will have the ability to cope in a fast-paced environment.

If you would like more information on the requirements for this post, please contact Susan Pote (01785 619293).

For further information and to apply, please visit our website.

Closing date for completed applications: Sunday 4^th May 2025.

Interviews will be held Monday 19^th and Tuesday 20^th May 2025.