Customer Service Advisors (Stockport)

TN United Kingdom; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking Customer Service Advisors to join their Fleet Support Centre in Stockport. In this role, you will be responsible for making bookings for fleet customers and dispatching mobile technicians, ensuring excellent service delivery. The ideal candidate will possess strong communication skills, a positive outlook, and a willingness to learn. This position offers a dynamic work environment with opportunities for growth within a growing fleet business. If you are enthusiastic, resilient, and ready to contribute to a vital service, this is the perfect opportunity for you.

Qualifications

• Entry-level understanding of Microsoft Office required.
• Experience in a contact centre environment preferred.

Responsibilities

• Make bookings for Fleet Customers and dispatch Mobile Technicians.
• Liaise with technicians and Centre managers for excellent service.
• Answer inbound calls and emails, updating booking progress.

Skills

Customer Service Experience

Verbal Communication

Written Communication

Microsoft Office

KPI Driven

Flexibility

Self-Motivated

Enthusiastic

Job description

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Customer Service Advisors (Stockport), Manchester

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Client:

Halfords

Location:

Manchester, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

38bc54430256

Job Views:

13

Posted:

01.05.2025

Expiry Date:

15.06.2025

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Job Description:

• JOB PURPOSE

Make bookings for Fleet Customers into Autocentres and dispatching Mobile Technicians

• JOB CONTEXT

Based at our Fleet Support Centre in Stockport you will be reporting to the Fleet Contact Centre Manager. You will be booking Mechanical and Tyre related work for our fleet VIP customers into Autocentres and dispatching Mobile Technicians. You will be ensuring our fleet business customers receive excellent service by liaising with technicians and Centre managers and assisting the account management team with routine queries. You will be providing a crucial service in this key area of our growing fleet business.

• KEY RESPONSIBILITIES

To make bookings in an accurate timely manner working on a rota basis between 6 am and 8 pm (Monday to Sunday) including but not limited to:

• Answering inbound phone traffic
• Answering emails
• Updating progress of bookings on multiple customer platforms
• Liaising with operational colleagues
• Liaising with the account management team
• An entry level understanding of the Microsoft Office package
• Good verbal and written communication skills
• Flexible
• Positive outlook
• Resilient and determined.
• Self-Motivated
• Enthusiastic and willing to learn.
• Inquisitive mind

Skills Knowledge and Experience

• Customer Service Experience ideally in a contact centre environment
• KPI driven
• Industry knowledge would be an advantage.