Customer Service Advisors - Mortgage & Loans | S1 | Homes Direct | Bradford

Santander Group; Bradford; Hybrid; GBP 27,000; Full time

Job summary

A leading bank in Bradford is hiring a full-time Customer Service Advisor to join their Homes Direct Servicing team. The role offers a starting salary of £24,000 with additional benefits including a hybrid working model, performance-related bonuses, and a comprehensive benefits package. Ideal candidates will possess excellent communication skills and thrive in a fast-paced environment.

Benefits

25 days' holiday plus bank holidays

Pension contribution of up to 12.5%

Voluntary healthcare benefits

Employee discount platform access

Qualifications

• Excellent verbal and written communication skills.
• Extensive computer and numeracy skills, with the ability to navigate multiple systems simultaneously.
• A passion for delivering outstanding service, listening to customer needs, and delivering great outcomes.
• The right to work in the UK.
• Excellent attention to detail, ensuring policies, regulations, and quality standards are followed.
• The ability to thrive in a fast-paced environment and adapt to change.

Responsibilities

• Handling customer and third-party mortgage or loan queries and transactions over the phone.
• Inspiring customers to embrace our digital evolution and choose how they interact with us.
• Keeping customers and the bank safe by identifying vulnerability and detecting potential fraud.
• Collating information accurately to resolve customer queries at first point of contact.

Skills

Verbal communication skills

Written communication skills

Computer skills

Numeracy skills

Attention to detail

Job description

Overview

We are hiring full-time Customer Service Advisors within our Homes Direct Servicing team in Bradford. The starting package is £26,420, made up of a base salary of £24,000 plus a £500 flexible benefit and up to a £1,920 discretionary performance-related bonus. The role offers hybrid working with an initial fully-paid training programme on-site for a minimum of 12 weeks, after which there may be opportunities to work from home. A flexible working request (e.g., part-time hours) may be considered. The role is based in Bradford and requires attendance in the office as described below.

Shifts are scheduled within our opening hours: 08:00-18:00 Monday-Friday and 09:00-14:00 Saturday (lieu days will be given when working Saturdays). You will work 35 hours per week.

Inclusion at Santander means creating a thriving, diverse workplace where colleagues feel they belong and are supported to succeed. We celebrate diversity and are guided by our values: Simple, Personal, and Fair.

Responsibilities

• Handling customer and third-party mortgage or loan queries and transactions over the phone. When trained, opportunity to support via Live Chat as well.
• Inspiring customers to embrace our digital evolution and choose how they interact with us.
• Keeping customers and the bank safe by identifying vulnerability and detecting potential fraud.
• Collating information accurately to resolve customer queries at first point of contact.

Qualifications

• Excellent verbal and written communication skills.
• Extensive computer and numeracy skills, with the ability to navigate multiple systems simultaneously.
• A passion for delivering outstanding service, listening to customer needs, and delivering great outcomes.
• The right to work in the UK.
• Excellent attention to detail, ensuring policies, regulations, and quality standards are followed.
• The ability to thrive in a fast-paced environment and adapt to change.

What we offer

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on our benefits.
• 25 days' holiday plus bank holidays, increasing to 26 days after 5 years’ service, with the option to purchase up to 5 additional contractual days per year.
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
• Free access to digital health services, including GP, and wellbeing apps with weekly online classes.
• Pension contribution of 8% of salary (with up to 12.5% employer contribution if you contribute). Cash options available for some contributions.
• Company-funded death-in-service benefit, income protection insurance, and discounted life assurance/critical illness cover options.
• Support for charitable giving and community partnerships.
• Share plans and 24/7 access to an online employee discount platform.
• Employee access to staff versions of Santander products and various discounts.