Customer Service Advisors

Dx Freight; West Bromwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading logistics services company in West Bromwich seeks a Customer Service Advisor to provide outstanding service. The role involves managing customer queries, working closely with teams, and ensuring compliance with service agreements. The ideal candidate will thrive in a fast-paced environment and be focused on continuous improvement in customer satisfaction. This position offers competitive pay and a range of benefits, including health plans and career progression opportunities.

Benefits

Competitive Rates of Pay

Company Funded Health Cash Plan

20 days holidays increasing with service

Company Pension Scheme

Life Assurance

Responsibilities

• Receive and handle all inbound, internal and external customer queries.
• Work as part of a team to ensure great customer service delivery.
• Engage proactively with service centres to action customer requirements.

Job description

Overview

Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers\' needs and resolve any potential issues.

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

Responsibilities

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery - every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Benefits

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!