Customer Service Advisors

DX Network Services; Rothwell; Sur place; GBP 18 000 - 25 000; Plein temps

Avantages offerts par ce poste

Health plan

Holidays 20 days + bank holidays

Long service recognition

Maternity & Paternity

Pension scheme

Life assurance

Employee assistance programme

DX Discounts

Career progression

Résumé du poste

DX Network Services is recruiting a Customer Service Advisor to deliver outstanding support across the UK. You will handle customer queries, coordinate with operations, and work with account teams to resolve issues and meet service level agreements.

You will be part of a supportive team, with training and clear opportunities for progression while contributing to the Delivered Exactly promise and maintaining high customer satisfaction.

Qualifications

• Handle inbound customer queries and resolve issues in line with SLAs.
• Work with colleagues to ensure high-quality service delivery every time.
• Engage proactively with service centres to capture requirements.
• Identify and escalate queries and problems per account needs.
• Escalate issues promptly when required.
• Undertake additional customer account support duties as needed.

Responsabilités

• Handle inbound and outbound customer queries and resolve issues.
• Work as part of a team to ensure excellent service delivery.
• Engage with service centres to receive customer requirements and action them.
• Identify and escalate queries per account requirements.
• Recognise and deal with escalation issues promptly.
• Undertake any other account support duties as required.

Connaissances

Customer service

Communication

Teamwork

Problem solving

Attention to detail

SLA adherence

Description du poste

Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues., Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.

• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery - every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail!

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.

Why DX?

We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.

We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.

Competitive Rates of Pay

• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!