Customer Service AdvisorNew

GLL is looking for a Customer Service Advisor at OneNK Leisure Centre. If you have a passion for people and the ability to deliver first-class customer service, this is your chance to be part of one of the largest leisure groups in the UK.

As a Customer Service Advisor, you'll make a difference to every person who walks through our centres, whether through a warm welcome or by selling memberships to enhance their lifestyle.

Our Customer Service Advisors respond to enquiries and convert them into memberships. They are often the first point of contact for customers; you'll answer phones, handle transactions, deal with queries, and participate in outreach projects. Your focus will be on ensuring our customer service level remains high at all times.

What you need:

• A focus on customer service
• Passion and personality
• Knowledge of health and safety
• Great team player
• Good IT, literacy, numerical, and communication skills
• Some experience of administration

What you’ll do:

• Be the first point of contact for customers
• Answer incoming calls
• Handle transactions, including setting up direct debits and cash handling
• Manage membership enquiries and sales
• Set up equipment
• Support your team daily, including preparing studios, gyms, or sports halls for activities, and maintaining the cleanliness of the centre

Benefits include:

• Learning and development opportunities for career growth
• Discounted gym membership for you and your partner
• Industry-leading pay rates
• Opportunity to join the GLL Society and participate in social events
• Exclusive discounts on villas in Portugal and ski chalets in Bulgaria
• Health assurance
• Professional development and training programs
• Discounts across thousands of retailers (GLL Extras)
• Red Letter Days 25% off
• Buy A Gift 25% off
• 20% off GLL spa treatments and products