Customer Service Advisor - Yard Operative

JP Corry; Coleraine; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading merchant supplier in Coleraine is looking for a Customer Service Advisor to manage yard operations and deliver exceptional customer service. This role involves outdoor responsibilities, operating forklift trucks, and preparing orders. A background in a similar role and FLT experience is preferred. Benefits include a generous leave scheme, pension, and training opportunities.

Benefits

Generous annual leave scheme

Build-your-own benefits package

Competitive pension scheme

Enhanced Maternity/Paternity pay

Training and development opportunities

Staff Discount

Bonus scheme opportunity

Volunteering opportunities

Qualifications

• Willingness to learn and adapt to team dynamics.
• Experience in a similar role is preferred.

Responsibilities

• Ensure personal and workplace health and safety.
• Serve customers face to face.
• Prepare orders for collection and delivery.
• Load and unload vehicles using both manual and forklift methods.
• Maintain adequate stock levels.

Skills

High standard of customer service

Approachable team player

Basic literacy and numeracy

FLT experience and licence

Job description

Overview

A Customer Service Advisor in one of our busy yards is a vital role of our branch as it ensures yard operations are carried out efficiently, effectively and safely, while delivering a customer-first culture. The role is predominantly outdoors, serving customers and operating a range of forklift trucks to prepare and load orders.

Responsibilities

• Responsible for personal and workplace health and safety and observe regulations in relation to the Health and Safety at Work Act
• Working independently and as part of the team to serve customers face to face, and to be the best merchant within your local community
• Preparing orders for collection & delivery and ensuring sales documentation is completed
• Loading and unloading vehicles both manually and with a forklift truck
• Making sure all goods inwards are checked and put away in the correct location
• Maintain adequate branch stock levels and count accurately for/during stocktake

Skills and Qualifications

• An approachable team player, with an ability to provide a high standard of customer service
• Willingness and aptitude to learn and have a basic level of literacy and numeracy
• Have worked in a similar role/environment and/or prior FLT experience and licence

Further Information

Work Time: Branch opening hours are Mon - Thurs 07.30 - 17.00, Fri 07.30 - 16.00, Sat 08.00 - 12.00. We are flexible to consider a variety of working hours/patterns to suit your needs. The Yard Operatives deliver a level of high quality customer service through excellent product knowledge and advice.

• Generous annual leave scheme of 34 days per year pro rata including statutory holidays
• Build your own benefits package with options to include high street discount vouchers and health checks
• Competitive pension scheme and Life Assurance benefit
• Enhanced Maternity/Paternity and Adoption pay
• Training opportunities, development and career growth
• Staff Discount from JP Corry Branches
• Aviva Digicare plus
• Bonus scheme opportunity for annual bonus
• Access to Women In Business Membership
• Volunteering and fundraising opportunities
• High five staff reward and recognition scheme

Location: Coleraine, Northern Ireland

Salary: £26,500 - £28,500 per annum

Contract Type: Permanent

Weekly hours: 41.5

Closing date: 07/10/2025

Employer Address: 648 Springfield Road BT12 7EH Belfast

Web: www.jpcorry.com