Customer Service Advisor Work From Home

Postify; London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A forward-thinking company is seeking Customer Service Advisors to join their dynamic team. This role offers the flexibility of working from home while providing exceptional customer support. With a competitive hourly rate and potential for bonuses, you can realistically increase your earnings significantly within the first year. Enjoy a range of perks including private healthcare, employee discounts, and a supportive work environment. If you're passionate about helping others and have the skills to excel in customer service, this opportunity is perfect for you.

Benefits

Lots of holiday

Private healthcare insurance

Remote working options

Ability to earn bonuses

Great staff parties

Employee discounts

Staff app for tracking hours

Qualifications

• Experience in contact center work or hospitality is preferred.
• Good computer skills are essential for this role.

Responsibilities

• Answer telephone enquiries and assist customers using your judgement.
• Make records of all conversations with customers on the computer system.
• Follow the Company's complaints procedure if necessary.

Skills

Customer Service

Computer Skills

Communication

Education

6 months work experience

Job description

Customer Service Advisor Work From Home, London

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Details

Reference: CC_GLAAF_WFH 19.5

Views: 1

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established, annual earnings of over £30K are achievable.

• Generous holiday allowance
• Private healthcare insurance after 12 months
• Remote working options
• Performance bonuses
• Staff parties
• Employee discounts at gyms, restaurants, cinemas
• Staff app for hours tracking, competitions, mental health support, and more

Role Responsibilities

• Complete training to handle telephone inquiries, assisting customers within your knowledge and company procedures.
• Use judgment to review proposals, act within your authority, and consult trainers when needed.
• Record all customer interactions accurately on the company system.
• Maintain follow-up notes and ensure compliance with company policies.
• Follow the complaints procedure if applicable.
• Inform customers of relevant insurance details and conditions.
• Process credit card payments and manage policy start/renewals as per procedures.

Pay and Progression

Starting at £12.21/hour, with potential to increase by £5,000 within the first year through bonuses and overtime. Once established, annual earnings can exceed £30K including bonuses and overtime, with bonuses up to £350/month based on performance.

Candidate Checklist

Office-based option:

• 6 months of work experience in the past 3 years? Yes/No
• Experience in contact centers, fast food, hospitality, or retail (excluding supermarket retail but including selling roles in clothing/tech)? Yes/No
• Good computer skills? Yes/No

Work from Home or Hybrid:

• Previous work from home for at least 6 months? Yes/No
• Have a suitable home workstation? Yes/No

All candidates must meet these criteria and be willing to share a photo of their workstation if applying for WFH.

Company Information

Postify
Rotherham, North Yorkshire, United Kingdom

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