Customer Service Advisor Work From Home

Pure Jobs US; Birkenhead; Remote; GBP 24,000; Full time

Job summary

A leading company is seeking full-time Customer Service Advisors to work from home. In this role, you will manage calls related to appointment bookings, requiring strong communication skills and professionalism. The position offers competitive pay and a comprehensive benefits package, including holiday entitlement and wellness support.

Benefits

28 days holiday (increasing to 30)

Lifestyle Benefits programme with discounts

Refer & Earn Scheme

Employee welfare support for mental health

Career development opportunities

Qualifications

• Good communicators with a polite telephone manner.
• Comfortable in a fast-paced environment.
• Ability to empathise with callers' needs.

Responsibilities

• Handle inbound calls for booking, re-scheduling and cancelling appointments.
• Maintain efficiency and accuracy in customer interactions.

Skills

Communication

Efficiency

Professionalism

Job description

We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.
Customer Service Advisor benefits:
* 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
* Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
* Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
* Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
* Length of Service and monthly recognition awards
* Opportunities for career development and progression
Training is included to prepare you for this role.
Customer Service Advisor role:
You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Customer Service Advisor pay:
£23,809.50 per annum

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