Customer Service Advisor (Welsh Speaker)

Accenture UK & Ireland; Newcastle upon Tyne; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A leading company in IT Services and IT Consulting is seeking a Welsh-speaking Customer Service Advisor to join their dynamic team in Newcastle upon Tyne. This role involves assisting local producers with payment inquiries and ensuring excellent customer service. Ideal candidates will possess strong communication skills, problem-solving abilities, and a proactive approach to tackle challenges. The position offers a hybrid working model after initial training.

Qualifications

• Previous experience in a customer service role, ideally within a contact centre.
• Strong communication skills to explain complex information clearly.
• Good IT skills and resilience for difficult conversations.

Responsibilities

• Responding to customer queries via phone, email, chat, and post.
• Maintaining accurate records of interactions and following up on outstanding queries.
• Handling disputes and complaints professionally and efficiently.

Skills

Communication

Problem Solving

IT Skills

Welsh Language Skills

Job description

Customer Service Advisor (Welsh Speaker)

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Customer Service Advisor (Welsh Speaker)

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Start Date: 18th August 2025

Salary: £28,478

Type of role: Permanent

Hybrid Working: Remote with occasional visits to our Newcastle office. Applicable after successful completion of initial 6 weeks office based training in Newcastle.

Are you passionate about delivering exceptional customer service and making a real difference? We are looking for a Customer Service Advisor to join our dedicated team at Accenture. As a key member of our small, dynamic team, you will play a vital role in ensuring local producers receive the guidance and support they need regarding their payments and obligations.

The Role

As a Customer Service Advisor, you will be the first point of contact for local producers seeking assistance with waste fee payment requests. You will handle a variety of inquiries, including challenging invoice amounts, payment instructions, disputes, and complaints. Communication will primarily be via phone, but you will also interact with customers through online chat, email, and postal correspondence. Additionally, you will be responsible for addressing IT-related queries regarding the payment process and channelling them to Service Now when necessary.

Key Responsibilities:

Responding to customer queries via phone, email, chat and post.

Provide customers information relating to the program.

Deliver excellent customer service to customer.

Raise tickets in Service Now.

Redirect tickets to correct resolving areas.

Handling disputes and complaints professionally and efficiently, ensuring prompt resolution.

Managing Ad-hoc requests.

Maintaining accurate records of interactions and following up on outstanding queries.

Ensuring compliance with policies and government regulations.

We’d love to hear from you if you have:

Previous experience in a customer service role, ideally within a contact centre or similar environment.

Welsh language skills

Strong communication skills, with the ability to explain complex information clearly.

Excellent problem-solving abilities and resilience to handle difficult conversations.

The ability to work both independently and as part of a small, supportive team.

Good IT skills.

A proactive and adaptable approach to work in a fast-paced environment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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