Customer Service Advisor (Welsh Speaker)

Accenture; England; Remote; GBP 29,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor (Welsh Speaker) to provide top-notch support to Welsh-speaking local producers. This permanent role involves handling inquiries about payments and invoices, ensuring a smooth experience for customers. If you are fluent in Welsh and enjoy helping others, apply today to make a difference.

Benefits

Inclusive work culture

Opportunities for skills training

Qualifications

• Fluent in Welsh and English (spoken and written).
• Previous experience in customer service role, ideally in a contact centre environment.
• Strong attention to detail and organization skills.

Responsibilities

• Be the first point of contact for Welsh-speaking local producers.
• Respond to queries about payment instructions, invoice amounts, disputes, and more.
• Handle complaints with professionalism and care.

Skills

Communication

Attention to detail

Problem solving

Tools

ServiceNow

Job description

Customer Service Advisor (Welsh Speaker)

Customer Service Advisor (Welsh Speaker)

Customer Service Advisor (Welsh Speaker)

Customer Service Advisor (Welsh Speaker)

Start Date: 18th August 2025

Salary: £28,478

Type of role: Permanent

Remote working

Are you a fluent Welsh speaker with a passion for helping others and delivering brilliant customer service?
We're looking for a Welsh-speaking Customer Service Advisor to join our friendly, high-performing team at Accenture. You'll play a crucial role supporting local producers in Wales by providing guidance and clarity on their payments, invoices, and obligations - all while ensuring their experience is smooth and stress-free.

This is your chance to use your language skills to make a meaningful impact and help ensure Welsh-speaking customers receive support in their preferred language.

What you'll do:

• Be the first point of contact for Welsh-speaking local producers
• Respond to queries about payment instructions, invoice amounts, disputes, and more - via phone, online chat, email, and post
• Handle complaints with professionalism and care
• Log and manage tickets in ServiceNow, redirecting IT issues to the right teams
• Maintain accurate records and follow up as needed
• Ensure all activity complies with policies and government regulations.

What we're looking for:

• Previous experience in a customer service role, ideally within a contact centre or similar environment.
• Fluent in Welsh and English (spoken and written)
• A natural communicator who's confident, clear, and compassionate
• Strong attention to detail and organisation skills
• A calm, solutions-focused approach - even when under pressure

Why join us?

This is more than just a job - it's a chance to support Welsh-speaking communities, build your career, and be part of a supportive, inclusive team at a company that values your skills.

Apply today and help us make a real difference - in both English and Welsh.

#WelshJobs #CustomerService #WelshSpeaking #AccentureCareers #RemoteJobs #GwasanaethCwsmer #Cymraeg

NCL01

About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces.Join Accenture to work at the heart of change.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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