Customer Service Advisor - Welsh Speaker

ADECCO; Cardiff; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor fluent in Welsh for a home-based role. The successful candidate will handle customer inquiries, ensuring excellent service standards. This position offers flexible hours, competitive pay, and numerous employee benefits including healthcare options and holiday pay. If you enjoy helping people and thrive in dynamic environments, we want to hear from you.

Benefits

Access to private medical and dental schemes

Up to 28 days paid holiday

Weekly Pay

Exclusive retail discounts

Qualifications

• Fluent Welsh Speaker required.
• Ability to follow instructions and processes.
• Experience in high-pressure environments.

Responsibilities

• Handle diverse customer inquiries through inbound calls.
• Ensure customer care journey is smooth and queries are resolved.
• Maintain quality and safety of customer data.

Skills

Fluent Welsh

Customer service orientation

Resilience

Job description

Overview

Join Our Team as a Customer Service Advisor - Fluent Welsh Speaker!

Full Time: 37.5 hours per week, Monday-Friday 08:30am-18:00pm (allocated shift times between these hours)

Access to overtime opportunities available

Location: Homeworking - equipment provided

Hourly Rate: £12.60

Proposed Start Date: 20 October 2025

Fluent Welsh Speaking Required!

Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions and that all queries are positively resolved?

If you answered yes to all of the above, and are fluent in Welsh written and spoken language, we want to hear from you today!

What are we offering you?

• Every assignment at Serco comes with the following benefits to you:
• Temp to Perm opportunity (Long term ongoing assignments, with permanent opportunities offered regularly.)
• Monday to Friday shift hours (No weekend work to suit your work life balance)
• Internal incentive schemes
• Access to private medical, dental and pension schemes
• Access to discounts from groceries to gardening, electronics to fashion, holidays and even home utilities, there are almost 1,000 different offers available to you, all of which can be used on top of other sales and promotions.
• Mental Health and Wellbeing support access
• Up to 28 days paid holiday a year.
• Weekly Pay
• Exclusive access to Adecco Associate Benefits including retail, Gym and leisure discounts, Eyecare Vouchers and Mental Health support.

What will you be doing?

• Adecco are working in partnership with Serco to recruit candidates to work as an essential public service worker, you will be a vital member of the team at the Contact Centre.
• We have several openings for customer service focused individuals who are ambitious, keen to learn new skills within a call centre environment and want to progress with a long-term career.

You'll be responsible for:

• Dealing with a diverse range of customers through inbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional manner.
• Capture, maintain and ensure quality and safety of customer data.
• Assessing claims and dealing with customer enquiries via electronic means.
• Supporting the Department's aim in the digitisation of all claimant services.
• Delivering and maintaining individual and team targets.

Requirements:

• Fluent Welsh Speaker
• Ability to follow instructions and processes.
• Resilience and the ability to work in a fast paced, high pressured team environment.
• Evidence of your DBS application Number and cleared DBS certificate.
• Verified RTW documentation.

Working at Serco, you\'ll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you\'re not just another employee. You\'re an individual, and this is how you\'ll be treated. With your dedicated management team with you every step of your career.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.