Customer Service Advisor - Weekends

Screwfix; Yeovil; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail company in Yeovil seeks a part-time Customer Service Advisor for weekend shifts. You will be responsible for responding to customer enquiries and providing exceptional service. Ideal candidates should have a passion for customer care and previous experience in similar roles. This position offers a minimum of 16-25 hours per week, primarily on weekends, with additional hours on weekdays.

Benefits

28 days’ holiday, increasing with service

Pension scheme with up to 14% company contribution

20% discount with Screwfix and B&Q

Discounted healthcare and life cover

In-house training and development

Qualifications

• Proven capability to deliver high-level customer service.
• Passionate about providing exceptional customer experiences.
• Confident decision-maker in customer service scenarios.
• Experience in a customer service environment preferred.

Responsibilities

• Respond to customer service enquiries via voice and non-voice.
• Exceed customer expectations to deliver the best experience.
• Make key decisions to resolve customer service issues.
• Maximize relevant sales opportunities.

Skills

Customer service excellence

Problem-solving

Effective communication

Team collaboration

Microsoft Office proficiency

Job description

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Overview

16 - 25hr Weekend contracts available, working between the hours of 8am - 4pm Saturday & Sunday. Remaining hours are then made up over Monday and/or Friday.

Working a minimum of 3 days per week which must include both Saturday & Sunday.

Start dates are TBC

We are looking for a confident, motivated and people focused Customer Service Advisor to join our professional team of Customer Service experts on a permanent part-time basis.

Overview

16 - 25hr Weekend contracts available, working between the hours of 8am - 4pm Saturday & Sunday. Remaining hours are then made up over Monday and/or Friday.

Working a minimum of 3 days per week which must include both Saturday & Sunday.

Start dates are TBC

We are looking for a confident, motivated and people focused Customer Service Advisor to join our professional team of Customer Service experts on a permanent part-time basis.

Our customers and community mean everything to us here at Screwfix and our Contact Centre enable our customers and our stores to deliver a world class customer experience!

Key responsibilities

Key Responsibilities:

• You’ll respond to customer service enquiries through both voice and non-voice contacts into the Customer Service Team.
• Exceeding customer expectations and delivering the best experience possible.
• You’ll take accountability of making key customer service decisions to resolve issues.
• Take ownership, balancing both the customer and business needs.
• Through coaching our customers you’ll help them to understand how best to shop with us, including online and via our new Screwfix app.
• Delivering against Key Performance Indicators.
• Maximising relevant sales opportunities.
• Providing accurate and valuable customer insight to drive continuous improvement for customer and colleague processes.
  
  

Required Skills & Experience

Who you are...

• Proven capability to deliver the highest levels of customer service, highly articulate and empathetic with good problem-solving methodology.
• A passion for delivering exceptional customer service and going above and beyonf to ensure the best possible customer experience.
• A confident yet balanced decision maker for customer service scenarios.
• A team player who is able to work effectively as a collective to create a fantastic team environment and work culture.
• Previous experience of working in a customer service environment is essential, in a Contact Centre environment would be desirable.
• Competent user of all Microsoft Office applications.
  
  

What's in it for me?

• 28 days’ holiday, increasing with each years’ service
• Award winning pension scheme – up to 14% Kingfisher contribution
• 20% discount with Screwfix and B&Q
• Discounted healthcare and life cover
• Company share save scheme
• Recognition & Loyalty rewards
• In-house training and development and clear development path
• Ongoing and structured training and development to drive your career progression!
  
  

Follow us and find out more about on LinkedIn, Instagram & Twitter!

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Retail

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