Customer Service Advisor - Weekends

Davies; Preston; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading insurance services company is seeking a part-time Customer Service Advisor in Preston. The role involves assisting customers with their home emergency insurance claims, where communication and attentiveness are key. Ideal candidates will have strong customer service skills, a positive attitude, and the ability to work well under pressure. Benefits include professional development opportunities, flexible working, and holiday perks.

Benefits

Pension plan with 5% contributions

Career training programmes

Life assurance

25 days holiday, increasing with service

Flexible working options

Qualifications

• Experience in a 'First Notification of Loss' (FNOL) for an insurer or as a claims handler is an advantage.
• Previous contact centre experience is an asset.
• Ability to use 'soft skills' like empathy and diplomacy.

Responsibilities

• Respond to inbound calls from customers.
• Work to targets and KPI’s.
• Support the customer through their claim journey.

Skills

Excellent telephone manner

Strong customer service skills

Attention to detail

Self-motivated

PC literate

Job description

Description

Davies are looking to recruit an experienced part-time Customer Service Advisor to join our growing Property team in Preston.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

Hours: Part-Time 17 hours per week, Saturday & Sunday

Shift times: 08:00 - 16:30, 09:00 - 17:30 and 10:00 - 18:30

Location: Preston

Successful candidates must be able to commit to Monday - Friday evening training for the first two weeks.

What will your day look like:

• Respond to inbound calls from home emergency insurance customers
• Work to targets and KPI’s in a friendly and professional call centre environment
• Support the customer through the journey of their claim from initial notification to resolution
• Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
• Take excess policy payments, arrange boiler services and negotiate with contractors
• Opportunity to multi skill across many insurance product lines.

Knowledge and Abilities:

• Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
• Previous contact centre experience is an asset but is not essential
• Excellent telephone manner with strong customer service skills and the ability to think on your feet
• Demonstrate strong attention to detail in all tasks
• Self-motivated and engaged
• Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
• Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
• PC literate with excellent administrative skills

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100s of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan