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Customer Service Advisor - Utilities

Pastoreo

Glasgow

On-site

Full time

30+ days ago

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An established industry player is seeking a dedicated Customer Service Advisor to join their Glasgow team. This role involves managing customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. With comprehensive training provided, you will be equipped to handle both inbound and outbound calls, supporting clients with account queries and payment setups. If you thrive in a dynamic, target-driven environment and possess strong communication skills, this opportunity offers a chance to grow within a supportive team that values personal development and customer care excellence.

Full Paid Training

Living Wage Employer

Experience in high-volume customer contact environments.
Ability to adapt and learn quickly in a target-driven setting.

Manage telephone calls and assist clients with various enquiries.
Handle customer complaints and ensure resolution.

Communication Skills

Listening Skills

Adaptability

Computer Literacy

About Us

We are a global independent outsourcer. We employ thousands of talented people across the UK and South Africa so we're set up to deliver for our clients at all times, every day. We work with over 50 of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses.

Our goal is to be unrivalled in developing people. By instilling our 5 core values, and devoting ourselves to training and developing our advisors to be the best they can be, we can ensure we retain people for longer to best serve our client's customer service needs.

The Role

Customer Service Advisor - Utilities

Location: Glasgow

Hours: Monday to Friday - 9am to 5:30pm (40 Hours)

Salary: £12.60 per hour

Kura is an accredited living Wage employer

To manage telephone calls from our clients' customer base, with a view to assisting them with their enquiries. These enquiries may include account queries, escalated customer complaints, account payments, setting up direct debits and any other general enquiries.

Requesting payments, setting up direct debits and instalment plans.
Identify and resolve customer issues and escalate where required.
Handle and manage customer complaints from start to resolution, ensuring the customer is at the forefront of customer care provided.

Managing both inbound and outbound debt recovery efforts.

You will receive several weeks of full paid training on our systems, products, and call handling.

Minimum Requirements