Customer Service Advisor - Uncapped Commission (Hengoed)

JR United Kingdom; Caerphilly; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in Caerphilly. This role offers a supportive environment where you can thrive while engaging with customers to enhance their digital experiences. With a competitive starting salary and opportunities for growth, you'll enjoy the flexibility of self-scheduling and the chance to make a difference in your community. If you're a confident communicator eager to help others, this position is perfect for you!

Benefits

Online GP access

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• Confident communicator with strong relationship-building skills.
• Ability to discuss products and services effectively.

Responsibilities

• Engage in phone conversations with customers about digital products.
• Provide support and guidance to enhance customer experiences.

Skills

Customer Service

Sales Skills

Communication Skills

Job description

Customer Service Advisor - Uncapped Commission (Hengoed), Caerphilly

Client: EE

Location: Caerphilly, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

Type: Full time, Permanent

Salary: £25,087 rising to £25,684 at 9 months, plus uncapped commission

Hourly rate: £12.82

If you’re a confident talker who enjoys asking questions and building relationships, this role might be for you. Whether you have extensive life experience or are skilled at negotiating family mealtime meltdowns, your transferable skills can help you succeed as a sales advisor with EE. Training will be provided to help you confidently discuss our products and services.

We don’t do ‘hard sales’. The role involves phone conversations with customers about enhancing their digital lives and finding the right products for them. Join our Sales Team in Merthyr and use your skills in a supportive environment.

Our roles are designed with flexibility in mind to support your work-life balance. We offer self-scheduling of breaks, banking time, and occasional home working to accommodate your needs.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, including mobile and broadband, saving hundreds of pounds annually.
• Support for career development and growth within EE.
• Volunteering days to give back to your community.
• Optional private healthcare and dental insurance for you and your family.