Customer Service Advisor - Uncapped Commission

TieTalent; Wales; On-site; Full time

Job summary

A leading telecommunications firm seeks motivated individuals for their Sales Apprenticeship program in Ferndale, Wales. You'll assist customers over the phone in choosing the right products while receiving comprehensive training and pursuing a Level 2 NVQ in Customer Service. Enjoy a competitive salary, flexible working conditions, and various perks, including discounts on products, private healthcare options, and generous holiday days.

Benefits

Starting salary of £21,620 plus incentives

Flexible working model

Discounts on EE & BT products

Free parking

Volunteering days

Optional private healthcare and dental

25 days holiday

Gym membership discounts

Concierge service

Qualifications

• Natural at connecting with people.
• Proven resilience and drive to achieve targets.
• No sales experience necessary; comprehensive training provided.

Responsibilities

• Talk to customers over the phone to help them choose products.
• Complete a Level 2 NVQ in Customer Service.

Skills

Building relationships

Understanding customer needs

Resilience

Drive to achieve targets

Education

Level 2 NVQ in Customer Service

Job description

About

Full time: Sales Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

If you’re a natural at connecting with people – building relationships and understanding their needs – you could be a great fit for our Sales Advisor Apprenticeship.

At EE, we harness the power of technology to bring people together and change lives for the better. Join our Merthyr Sales Team and play a part by talking to customers over the phone, helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

No sales experience is necessary. We look for resilient and driven individuals who have proven they can achieve targets. We provide comprehensive training to ensure you feel confident discussing our tech products and services.

Additionally, you will complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth and development. When you're ready, we’ll support you in reaching your goals. Our Aspire programme offers opportunities to learn new subjects and begin careers in areas like Human Resources, Marketing, Finance, Design, Reporting, Management, and more.

This is just one example of how we support your career development. If you’d like to learn more, just ask!

What We’re Looking For

We believe in a personal environment where everyone is treated with respect. We are committed to building a community where everyone feels they belong. We celebrate diversity in age, race, sexuality, disability, religion, and gender identity. Everyone is welcome at EE.

What’s In It For You?

Being part of EE comes with many benefits, including:

• Starting salary of £21,620 plus incentives throughout the year
• Our Smart working model supporting flexible routines
• Huge discounts on EE & BT products, saving hundreds of pounds annually
• Refurbished, state-of-the-art contact centres
• Volunteering days to give back to your community
• Optional private healthcare and dental for you and your family
• Share scheme with discounted investment opportunities
• 25 days holiday, with options to buy more
• Optional pension scheme
• Critical illness cover
• Gym membership discounts
• Attraction discounts for the family all year round

Additional perks include free parking, free tea and coffee, and a concierge service.

What Are You Waiting For?

If you think you’d be a great fit, we’d love to hear from you. Reach out to start the conversation!

Location: Ferndale, Wales, United Kingdom

Work Experience

Other Sales

Languages

• English