Customer Service Advisor - Uncapped Commission

TieTalent; Sunderland Bridge; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

A telecommunications provider in Sunderland Bridge is looking for a confident Sales Advisor to engage with customers over the phone regarding their digital lives. The position offers a starting salary of £23,504, with opportunities for bonuses, flexible scheduling, and various employee perks, including generous family leave and healthcare options. Ideal candidates will have skills in relationship-building and negotiation, and are eager to learn about product offerings.

Benefits

Great starting salary

Online GP access

Market-leading paid carer’s leave

Family Leave

Huge discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Experience in building relationships or negotiating is beneficial.
• Willingness to learn about products and services.

Responsibilities

• Engage with customers over the phone to discuss products.
• Use relationship skills to enhance customer experiences.
• Ensure flexible working to accommodate personal commitments.

Skills

Confidence in engaging conversations

Relationship-building

Negotiation skills

Job description

Long Description

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in {location}.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £23,504 rising to £24,064 after 8 months, plus incentives and bonuses.
• Online GP – giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave - equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year, regardless of how they grow their family.
• Huge discounts on EE & BT products, including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and will support you in achieving your career goals.
• Season Ticket Travel Loan – providing funds upfront to pay for your travel to and from work, making a real difference.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

  On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?