Customer Service Advisor - Uncapped Commission

Ee; Sunderland; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company in the UK is seeking a confident Sales Advisor to join their team in North Tyneside or Gosforth. In this full-time role, you will engage with customers over the phone, providing insights on products that enhance their digital experience. The position offers a competitive salary, flexible scheduling, and a range of benefits including healthcare and career development opportunities.

Benefits

Access to online GP services

Market-leading paid carer’s leave

Career development support

Discounts on products

Volunteering days

Optional private healthcare

Qualifications

• Experience in customer service or sales is preferred.
• Ability to engage and communicate with diverse customers.

Responsibilities

• Engage with customers over the phone to discuss products.
• Provide information on how to enhance digital lives.
• Participate in training programs to increase product knowledge.

Skills

Confident communication

Relationship building

Problem solving

Job description

Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)

Type: Full-time, Permanent

Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 at 9 months in role

Start date: September 2025 onwards

Long Description

Why this job matters

If you’re a confident communicator who enjoys asking questions and building relationships, then this could be the role for you. Whether you have a wealth of life experience or are skilled at managing daily family negotiations, you possess transferable skills suited for a sales advisor role with EE. We will provide comprehensive training to equip you with the knowledge to confidently discuss our products and services.

Our approach is not about 'hard sales'. The role involves engaging with customers over the phone to discuss how we can enhance their digital lives and identify suitable products. Join our Sales Team in North Tyneside OR Gosforth.

We recognize that life is dynamic. Like other roles at EE, this position offers flexibility. We aim to support your success by allowing you to schedule your breaks, bank time, and occasionally work from home when needed.

What’s in it for you?

• Starting salary of £25,087.00, increasing to £25,684.00 after 8 months, plus incentives and bonuses.
• Access to online GP services, available 24/7 via telephone or video, fully funded for you and your immediate family.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave – equalized maternity, paternity, and adoption leave, offering 18 weeks of full pay and 8 weeks of half pay in the first year.
• Discounts on EE & BT products, including mobile and broadband, saving hundreds of pounds annually.
• Support for career development and progression within EE.
• Season Ticket Travel Loan to help cover commuting costs.
• Volunteering days to give back to the community.
• Optional private healthcare and dental cover for you and your family.

Join a vibrant team with a supportive culture and tailored training to help you build a rewarding career. What are you waiting for?