Customer Service Advisor - Uncapped Commission

Ee; Merthyr Tydfil; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications company in Merthyr Tydfil seeks a Sales Apprentice to connect with customers and assist them in selecting products. No sales experience is necessary, as comprehensive training will be provided. You'll also work towards a Level 2 NVQ in Customer Service. This role offers a starting salary of £21,620, benefits, and career development opportunities.

Benefits

Starting salary of £21,620

Flexible working model

Discounts on EE & BT products

25 days holiday

Optional private healthcare

Gym membership discounts

Qualifications

• No prior sales experience required, but resilience and drive are important.
• Comprehensive training will be provided.
• Must be willing to pursue a Level 2 NVQ.

Responsibilities

• Engage with customers over the phone.
• Help customers choose the right products and services.
• Participate in career growth programs.

Skills

Customer interaction

Building relationships

Resilience

Target achievement

Education

Level 2 NVQ in Customer Service

Job description

Full time: Sales Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for our Sales Advisor Apprenticeship.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our tech products and services.

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Enrolling onto our Aspire programme, for example, will give you the opportunity to learn a new subject and begin a career in your area of interest, regardless of your experience. Areas include Human Resources, Marketing, Finance, Design, Reporting, Management, and more.

Our Aspire programme is just one way we can help you move your career forward. If you’d like to know more, just ask!

Wondering If You’re What We’re Looking For?

We believe in a personal environment where you’re treated with respect. We’re committed to building a community where everyone feels they belong. Regardless of age, race, sexuality, disability, religion, or gender identity, we recognize and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

What’s In It For You?

Being part of the EE family offers many benefits, including:

• A starting salary of £21,620, plus incentives throughout the year

• Our smart working model supporting flexible routines

• Huge discounts on EE & BT products, saving hundreds of pounds annually

• Refurbished state-of-the-art contact centres

• Volunteering days to give back to your community

• Optional private healthcare and dental for you and your family

• A share scheme to invest in the company at a discount

• 25 days holiday, with options to buy more

• Optional pension scheme to secure your future

• Critical illness cover

• Gym membership discounts

• Discounts on attractions for the whole family year-round

Additional benefits include free parking, tea and coffee, and a concierge service.

What Are You Waiting For?

If you think you’d be a great fit, we’d love to hear from you. Reach out to start the conversation!