Customer Service Advisor - Uncapped Commission

Ee; Gateshead; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications company in North Tyneside is seeking a Sales Apprentice ready to learn and grow in a customer-facing role. The position offers a starting salary of £21,620, great benefits including discounts, volunteer days, and options for private healthcare. Candidates with resilience, energy, and ambition are encouraged to apply for a rewarding career path.

Benefits

Starting salary of £21,620 plus incentives

Discounts on EE & BT products

Travel loan for commuting

Volunteering days

Private healthcare options

Free tea and coffee

Qualifications

• No prior sales experience required.
• Must have a passion for customer service.
• Ability to work in a team and build strong relationships.

Responsibilities

• Ensure customers receive exceptional and personalized service.
• Participate in a structured training program towards an NVQ.
• Support the team's goals and contribute to a positive working environment.

Skills

Resilience

Drive

Target-driven attitude

Energy

Talent

Ambition

Job description

Location: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Full time: Permanent

Salary: £21,620 per year

Hourly rate: £11.08

Start Date: October 2025 onwards

The Role

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, you could be a great fit for our Sales Apprenticeship at EE here at North Tyneside.

Join our multi award-winning Apprenticeship scheme and you’ll use your charm, enthusiasm, and belief to ensure our customers experience the best of EE every time they talk to us.

You can come from any background; you don't need sales experience to join us. All you need is resilience, drive, target-driven attitude, energy, talent, and ambition to launch an amazing career at EE. Get ready to learn loads, earn quickly, receive training towards an NVQ, and enjoy all the extras you'd expect from Britain’s most cutting-edge mobile network.

We are more than a team at EE; we are a family, and this ethos includes our customers too. Your role will be to ensure our customers receive an exceptional and personalized service every single time.

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be there to support you in reaching your goals.

Wondering If You’re What We’re Looking For?

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to building a community where everyone feels they belong. Regardless of age, race, sexuality, disability, religion, or gender identity, we celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

What’s In It For You?

Being part of the EE family offers many benefits, including:

• A starting salary of £21,620 plus incentives throughout the year

• Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support in carving your own career path. We’re passionate about developing our people and will support you to achieve your career goals.

• Season Ticket Travel Loan – funds to pay for your travel to and from work upfront.
• Volunteering days to give back to your community.

• Optional private healthcare and dental coverage for you and your family.
• Extras like free tea and coffee, and even a concierge service.

What Are You Waiting For?

If you think you’d be a great fit, we’d love to hear from you. Reach out to start the conversation!