Customer Service Advisor - Uncapped Commission

JR United Kingdom; Falmouth; On-site; GBP 25,000 - 26,000; Part time

Job summary

A leading telecommunications company in Falmouth is seeking a Customer Service Advisor. This role offers a starting salary of £25,087, commission opportunities, and benefits including online GP access, market-leading family leave, and career development support. Ideal candidates are confident communicators with a knack for relationship building and problem-solving. Flexible work arrangements are available.

Benefits

Commission scheme

Online GP access

Paid carer’s leave

Equalized family leave

Product discounts

Career development support

Volunteering days

Optional private healthcare

Qualifications

• Enjoys asking questions and getting to know people.
• Experience in building relationships.
• Ability to negotiate and handle day-to-day challenges.

Responsibilities

• Talk to customers about enhancing their digital lives.
• Discuss the right products for customers.
• Provide support and maintain flexibility.

Skills

Confident communication

Relationship building

Problem-solving

Job description

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Customer Service Advisor - Uncapped Commission, Falmouth

Client: EE

Location: Falmouth, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

6

Posted:

28.07.2025

Expiry Date:

11.09.2025

Job Description:

Where: EE Truro

Part Time: Permanent

Start Date: 06th October 2025

Hourly rate: £12.82

The Role:

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and bank time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 after 9 months, plus an uncapped super simple commission scheme.
• Online GP – giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year, regardless of how they choose to grow their family.
• Huge discounts on EE & BT products, including your Mobile and Broadband – saving hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and supporting you to achieve your career goals.
• Volunteering days to give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?