Customer Service Advisor - Uncapped Commission

TieTalent; Aberdare; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications company in Aberdare is seeking a Sales Apprentice to join their team. You will engage with customers over the phone, helping them choose the right products. No prior experience is required as comprehensive training will be provided, alongside a Level 2 NVQ in Customer Service. This role offers a starting salary of £21,620 plus benefits, including flexible working and discounts on products.

Benefits

Flexible working

Discounts on EE & BT products

Optional private healthcare

Gym discounts

Volunteering days

Qualifications

• No prior sales experience is required, but motivation and drive are essential.
• Ability to work towards and achieve set targets.
• Interest in technology and products offered.

Responsibilities

• Engage with customers over the phone to understand their needs.
• Assist customers in choosing appropriate products and services.
• Participate in sales training and complete the NVQ.

Skills

Customer service

Relationship building

Target achievement

Education

Level 2 NVQ in Customer Service

Job description

About

Full time: Sales Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

If you’re a natural at connecting with people – building relationships and understanding their needs – you could be a great fit for our Sales Advisor Apprenticeship.

At EE, we harness the power of technology to bring people together and change lives for the better. Join our Merthyr Sales Team and play a role by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

No prior sales experience is required. We look for resilient and driven individuals who have proven they can achieve targets. We provide comprehensive training to ensure you feel confident discussing our tech products and services.

Alongside work, you will complete a Level 2 NVQ in Customer Service as part of the Apprenticeship.

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth. When you're ready, we’ll support your development and help you reach your goals.

Our Aspire programme offers opportunities to learn new subjects and start careers in areas like Human Resources, Marketing, Finance, Design, Reporting, Management, and more. It’s just one way we support your career advancement — ask us to learn more!

Are You What We’re Looking For?

We believe in a personal environment where everyone is treated with respect. We celebrate diversity in age, race, sexuality, disability, religion, and gender identity. Everyone is welcome at EE.

What’s In It For You?

Joining EE offers many benefits, including:

• A starting salary of £21,620 plus incentives
• Flexible working with our Smart working model
• Huge discounts on EE & BT products, saving hundreds annually
• Refurbished state-of-the-art contact centres
• Volunteering days to give back to your community
• Optional private healthcare and dental for you and your family
• An investment share scheme at a discount
• 25 days holiday, with options to buy more
• Optional pension scheme
• Critical illness cover
• Gym discounts
• Attraction discounts for the family all year round

Additional perks include free parking, free tea and coffee, and concierge services.

What Are You Waiting For?

If you think you’re a great fit, we’d love to hear from you. Reach out to start the conversation!

• Aberdare, Wales, United Kingdom

Languages

• English