Customer Service Advisor - Twilight shift

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a dynamic global organization dedicated to delivering impactful health and employment services. As a Customer Service Advisor, you'll provide exceptional support to users, ensuring their needs are met with integrity and professionalism. This part-time role involves evening shifts, offering a chance to work collaboratively in a supportive environment. Engage with a diverse range of customers and contribute to continuous service improvement, all while adhering to best practices and regulations. If you're passionate about helping others and thrive in a team setting, this is the perfect opportunity for you.

Qualifications

• Proven experience in delivering supportive services.
• Ability to work as part of a team and manage complaints.

Responsibilities

• Provide exceptional service to users across various sectors.
• Maintain accurate data in the Customer Records Management system.

Skills

Customer Service

Communication Skills

Emotional Resilience

IT Literacy

Team Collaboration

Tools

MS Office

CRM Systems

Job description

Social network you want to login/join with:

Customer Service Advisor - Twilight shift, Cardiff

Client:

Maximus

Location:

Cardiff, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

2a042f61f676

Job Views:

11

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

General information

Job Posting Title: Customer Service Advisor - Twilight shift

Date: Monday, June 24, 2024

City: Cardiff

Country: United Kingdom

Working time: Part-time

Description & Requirements

This role involves working 5 evening shifts from 5pm to 10pm across Monday to Sunday, including 1 in 4 weekends.

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver impactful services, including assessments, health services, employability programmes, and support. We do work that matters with people who care.

The Customer Service Advisor is expected to provide exceptional service to our users, working with a variety of organisations from charity, third sector, and government sectors.

• Understand, support, and advise customers requiring a wide range of information, advice, and guidance.
• Provide telephone and multi-channel support with integrity, professionalism, adhering to all relevant processes, procedures, and legislation.
• Meet or exceed Service Level Agreements (SLAs).
• Offer multi-channel information services.
• Provide accurate, meaningful, and consistent information to support customers.
• Listen patiently, empathise, and convey a genuine desire to help and support.
• Maintain the Customer Records Management (CRM) system with accurate data input and record keeping, prioritising data integrity.
• Collaborate with colleagues to ensure high customer satisfaction.
• Engage in continuous service improvement and respond positively to change.
• Conduct effective research on various topics to meet deadlines.
• Operate in compliance with company policies, HR best practices, and relevant regulations such as PCI, GDPR, ISO 27001, 9001, and 14001.
• Proven experience in delivering supportive services.
• Ability to work as part of a team.
• Research, collect, and record data evidence.
• Be IT literate with full knowledge of MS Office and Windows-based databases.
• Plan and coordinate own workload effectively.
• Possess excellent communication and interpersonal skills.
• Make strong decisions.
• Empathise with people at all levels.
• Manage and resolve complaints.
• Demonstrate emotional resilience.