Customer Service Advisor - Travel Money

Sainsbury’s Group; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading grocery retailer in Newcastle upon Tyne is seeking a Customer Service Advisor for Travel Money. You will provide exceptional service in-store while managing currency transactions. Ideal candidates should have a keen eye for detail and enjoy helping customers. This part-time role offers a range of benefits including discount cards and holiday entitlements. Flexibility for shifts is also required.

Benefits

Discount card

Generous holiday entitlement

Family leave

Pension matching

Share schemes

Wellbeing support

Colleague networks

Cycle to work scheme

Shopping discounts

Qualifications

• Enjoy helping people and providing friendly service.
• Comfortable working with large amounts of money.
• Confidence in making decisions autonomously.

Responsibilities

• Provide excellent service in-store as a Travel Money Advisor.
• Handle currency transactions in a busy environment.
• Build good relationships with customers.

Skills

Attention to detail

Customer service

Finance knowledge

Job description

Customer Service Advisor - Travel Money

Sainsbury's

Location: Newcastle

Contract: Permanent

Working pattern: Part-time

Job Description

Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offer great service in one of our in-store Travel Money bureaus, and be part of our Winning Team where you can really be the difference. You’ll be the face of Travel Money for Sainsbury's Bank, building good relationships with customers and providing friendly service that keeps them coming back. You’ll focus on handling currency, so good attention to detail is essential. You’ll be supported by a close-knit team, but you’ll usually run the bureau on your own, so you’ll need to be confident in making decisions. A background in finance or cash handling is useful, but not essential as training is provided. What’s important is that you enjoy helping people, have a good eye for detail, and are comfortable working with large amounts of money and figures.

Alongside a market-leading rate of pay, we offer a range of benefits for all colleagues.

Benefits

• Discount card – provided after 4 weeks giving 10% on most items in Sainsbury's, Argos and Habitat. Discount increases to 15% at Sainsbury's every pay day for five days and 15% at Argos on selected weekends during the year.
• Generous holiday entitlement – based on the hours you work.
• Family leave – generous maternity and paternity leave.
• Pension – Sainsbury's matches between 4-7% of pension contributions.
• Sainsbury's share schemes – saving directly from pay to buy Sainsbury's shares at discounted prices with option to buy shares each pay to build up an investment.
• Wellbeing support – including free access to Unmind and our Employee Assistance Programme for confidential emotional support, practical information and guidance on topics such as legal and financial information and short-term counselling.
• Colleague networks – internal networks to help colleagues be themselves and fulfil their potential.
• Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance.
• Shopping discounts – on gym memberships, restaurants, holidays, retail vouchers and more.

Shifts and checks There is a range of shift patterns available; you’ll need to be flexible to cover early, late and weekend shifts. Due to the nature of this role, successful candidates will need to give permission for a DBS and credit check.

Responsibilities

We are committed to work-life balance and a customer-focused approach. We aim to be an equal opportunities employer that champions a diverse and inclusive culture reflecting the communities we serve. As part of the wider Sainsbury's Group, we offer opportunities to fulfil your potential and help put the customer at the heart of everything we do.