Customer Service Advisor – Travel Money

Sainsbury's Supermarkets Ltd; Hatching Green; On-site; GBP 40,000 - 60,000; Part time

Job description

Harpenden Store, Sainsbury's Supermarkets Ltd 31 High Street, Harpenden Hertfordshire, AL5 2RU

£12.45 per hour

Rate: £12.45 per hour
Location: Harpenden Store, Harpenden, AL5 2RU
Hours: Part time, 23 hours per week
Contract type: Permanent
Business area: Sainsbury's Bank
Closing date: 28 April 2025
Requisition ID: 299145

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s Bank. We’re proud to be an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve. Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.

Help our customers' holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our Winning Team - where you can really be the difference.

You’ll be the face of Travel Money for Sainsbury's Bank, and that means you’ll need to be confident at building good relationships with our customers and providing the friendly service that keeps them coming back to us.

You’ll focus on the important task of handling currency, so good attention to detail is essential. There’ll be a close-knit supportive team around you, but you’ll be running the bureau on your own most of the time, so you’ll need to be confident in making decisions too.

Ideally, you’ll have a background in finance or cash handling, but if not, the great news is that previous experience isn’t essential, as we provide all the training you need. What’s important is that you love helping people, have a good eye for detail, and are comfortable working with large amounts of money and figures.

Alongside a market-leading rate of pay, we also offer a great range of benefits for all our colleagues:

• Discount card – provided after 4 weeks that gives you 10% on most items in Sainsbury’s, Argos, and Habitat. Discount is increased at Sainsbury’s to 15% every pay day for five days plus 15% at Argos on selected weekends during the year.
• Generous holiday entitlement - based on the hours you work.
• Family leave – generous maternity and paternity leave.
• Pension – Sainsbury’s will match between 4-7% of your pension contributions.
• Sainsbury’s share schemes – allowing you to save directly from your pay to buy Sainsbury’s shares at discounted prices and the option to buy shares each time you are paid to build up an investment.
• Wellbeing support – including free access to Unmind (a mental wellbeing app) and our Employee Assistance Programme which is a confidential service providing emotional support, practical information and guidance on a wide range of topics, such as legal information, financial information, and short-term counselling.
• Colleague networks – a range of internal networks that create an environment where every single colleague can be themselves and fulfil their potential.
• Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

There’s also a range of shift patterns available. As long as you’re flexible to fit in with the rest of the team to cover a mixture of early, late, and weekend shifts, you’ll find something that works for you.

Due to the nature of this role, any successful candidates will need to give permission for a DBS and credit check.