Customer Service Advisor - Travel Claims (15th July start date)

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Customer Service Advisor - Travel Claims (15th July start date), Christchurch

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Client:

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Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e426789140f7

Job Views:

13

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Apply to join us at our Assessment centre on Thursday 27th June and discover exciting opportunities as a Travel Claims Handler with Charles Taylor

Travel Claims Handler (15th July Start date)

Christchurch / Hybrid (Hybrid work available after your probation period has been passed)

Full training provided

To apply to join this Assessment centre, you must live and be eligible to work in the United Kingdom.

At Charles Taylor, we firmly believe that our people are the key to our company's growth and prosperity. We prioritize the development, and recognition of talented individuals because they define our values, identity and success. We can support you with professional growth, as we offer continuous training and development programs to enhance your skills and knowledge.

Joining us as a Travel Claims Handler means stepping into a crucial role as the initial point of contact for our travel customers who are facing unexpected challenges during their journeys. Your role goes beyond processing claims; it's about empathising with customers, understanding their unique circumstances, and guiding them through the claims journey to positively impact their lives.

As part of the assessment morning, we have designed some assessments to better understand your skills and how they align with the requirements of the position. The goal of these assessments is to provide you with a more comprehensive understanding of the role and to help us assess your suitability for the position.

Duties and responsibilities of the Travel Claims Handler - Customer Service Advisor:

• Evaluating claims and verifying the coverage of the insurance policy via email and telephone and collecting the necessary information and documents to proceed with a claim
• Resolving claims efficiently
• Answering a high call volume of calls and emails
• Providing the customer with clear verbal and written guidance to ensure that the claim process is first class

Requirements of the Travel Claims Handler - Customer Service Advisor:

• A high level of competency in using computers is a prerequisite
• Previous call centre / customer service experience preferred
• Confident speaking to people on the phone with exceptional communication skills
• Highly organised under pressure with good attention to detail
• Ability to multi-task - switching between a high level of telephone calls and emails
• Ability to convey information in a simple and clear manner
• Natural empathy and a flair for making a difference to our travel customers
• Ensuring that our company values are upheld

Salary and Benefits of the Travel Claims Handler - Customer Service Advisor :

• Hybrid working (available after your probation period has been passed)
• Fantastic opportunities for learning, development, and career progression.
• Free Health Cash Plan worth £1700 per annum
• Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
• Generous high-street rewards scheme for family and friends
• Free travel insurance (subject to qualifying criteria)
• Discounts on home and motor insurance
• Comprehensive training and embedding period

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.