Customer Service Advisor - Travel

Starr Underwriting; Christchurch; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading company in travel risk management is seeking a Travel Claims Handler to join their expanding team. The role involves assisting customers through the claims process, ensuring excellent service even in challenging situations. Join a supportive environment with comprehensive training and opportunities for growth.

Benefits

Hybrid working

Free Health Cash Plan worth £1700 annually

Generous high-street rewards scheme

Free travel insurance

Discounts on home and motor insurance

Qualifications

• Prior call centre / customer service experience preferred.
• High level of competency in using computers required.
• Ability to maintain focus and commitment during training.

Responsibilities

• Evaluating claims and verifying policy coverage.
• Resolving claims efficiently via email and telephone.
• Providing clear guidance to customers throughout the claims process.

Skills

Communication

Empathy

Organisation

Job description

Travel Claims Handler (Start dates Monday 7th July and Monday 4th August )

£26,310 - £30,300 (DOE)

Christchurch / Hybrid

**Due to recent client wins and continued business growth, we are expanding our team and have some excellant oppotunities available.**

Why you should join Charles Taylor:

• Comprehensive Training and embedding: Our training programme will cover everything you need to know to succeed
• Supportive Environment: You'll be surrounded by a supportive team ready to guide and mentor you every step of the way
• Opportunity for Growth: We're committed to helping you reach your full potential
• Company Culture: Our company culture is one of respect, positivity, and recognition

The company and the role:

Charles Taylor Assistance is one of the leading providers of medical and security assistance, travel risk management, and travel and health claims solutions. We support global insurers and businesses.

As a Travel Claims Handler, you will be the first point of contact for customers who have experienced unforeseen events. You empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives.

Some of the calls you will handle may be very challenging and upsetting. Our customers reach out when something has gone wrong with their holiday. It is crucial that you are resilient, empathetic, and do not take these interactions personally.

Duties and responsibilities of the Travel Claims Handler - Customer Service Advisor:

• Evaluating claims and verifying the coverage of the insurance policy via email and telephone and collecting the necessary information and documents to proceed with a claim
• Resolving claims efficiently
• Answering a high call volume of calls and emails
• Providing the customer with clear verbal and written guidance to ensure that the claim process is first class

Requirements of the Travel Claims Handler - Customer Service Advisor:

• A high level of competency in using computers is a prerequisite
• Previous call centre / customer service experience preferred
• Confident speaking to people on the phone with exceptional communication skills
• Highly organised under pressure with good attention to detail
• Ability to multi-task - switching between a high level of telephone calls and emails
• Ability to convey information in a simple and clear manner
• Natural empathy and a flair for making a difference to our travel customers
• Ability to maintain focus and commitment during training and beyond, ensuring the role's responsibilities are fulfilled to the highest standard.

Salary and Benefits of the Travel Claims Handler - Customer Service Advisor :

• Hybrid working (available after your probation period has been passed)
• Fantastic opportunities for learning, development, and career progression.
• Free Health Cash Plan worth £1700 per annum
• Generous high-street rewards scheme for family and friends
• Free travel insurance (subject to qualifying criteria)
• Discounts on home and motor insurance

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

INTEGRITY: We do the right thing

COLLABORATION: We are one

AGILITY: We learn, evolve, and adapt

CARE: We are compassionate and human

ACCOUNTABILITY: We take ownership

To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.

IMPORTANT

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:

• Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
• Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.