Customer Service Advisor (Trainee)

Jago Consultants; Winchester; On-site; GBP 22,000 - 24,000; Full time

Job summary

A leading automotive dealership in Winchester is seeking a Trainee Customer Service Advisor. This role requires strong customer service skills and an enthusiasm for the motor trade. The advisor will handle customer interactions regarding service and repair work, provide cost estimates, and ensure high standards of professionalism.

Qualifications

• Previous experience in customer service is essential.
• Full driving license is required.

Responsibilities

• Ensure customers are informed about service and repair work required.
• Advise on estimated costs of repairs and additional products.

Skills

Customer Service

Enthusiasm for Motor Trade

Job description

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Customer Service Advisor (Trainee), Winchester

Client:

Location: Winchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

2465809bf9dd

Job Views:

8

Posted:

19.08.2025

Expiry Date:

03.10.2025

Job Description:

We are working with a Car Main Dealership in Winchester, Hampshire, looking for a Trainee Customer Service Advisor to join their friendly team.

No automotive experience necessary. Strong customer service background essential!

Job Role: Motor Vehicle Trainee Customer Service Advisor

Salary: circa 22–24k

Customer Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required in a professional manner
• Advising on estimated costs of repairs and work to be undertaken
• Selling additional products as appropriate to customer needs
• Advising on timescales and collection arrangements
• Producing job cards on in-house computer system
• Updating customer and vehicle records
• Documenting warranty work according to manufacturer policy
• Preparing and completing invoices

Requirements for this role:

• Previous experience in customer service is essential
• Enthusiastic and passionate about the motor trade
• Full driving license

As a Customer Service Advisor, you will ensure the highest standards of courtesy and professionalism when interacting with customers and the public. The client seeks someone with strong customer service skills, excellent rapport, and confidence in up-selling opportunities.